Publisher Description
A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.
After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.
Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.
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"The author tells really engaging stories to illustrate the different fundamentals of negotiations. It was eye opening because it is contrary to so many standard notions of negotiation techniques taught and applied in the western world.
I've already applied some of his teachings in my own life and was surprised at how well they actually work. It felt like I had this secret toolkit for being able to work and negotiate with people, which was so empowering. I have less fear and anxiety now when faced with such interactions in my life."
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Cp (5 out of 5 stars)
About the Authors
Tahl Raz is anaward-winning journalist, editor, and bestselling book author with more than eight years of experience as a digital media entrepreneur and executive. He is an expert of digital strategy, branding, voice, audience growth and retention, and digital media management, with an emphasis on creating and delivering high-yield revenue via addictive content, social campaigns, product development, and strategic editorial programming. He has written for Inc. magazine, the Jerusalem Post, the San Francisco Chronicle, and GQ. He lives in New York City.
Chris Voss, a twenty-four-year veteran of the FBI, is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of the Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. He currently teaches at University of Southern California’s Marshall School of Business and has taught at many other business schools, including Harvard University, the Sloan School of Management, the Kellogg School of Management, and Georgetown University’s McDonough School of Business.
About Michael Kramer
Michael Kramer is an AudioFile Earphones Award winner, a finalist for the prestigious Audie Award for Best Narration, and recipient of a Publishers Weekly Listen-Up Award. He is also an actor and director in the Washington, DC, area, where he is active in the area’s theater scene and has appeared in productions at the Shakespeare Theatre, the Kennedy Center, and Theater J.