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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Audiobook, by Joseph A. Michelli Extended Sample Click for printable size audiobook cover
Author: Joseph A. Michelli Narrator: Tom Parks, Joseph A. Michelli Publisher: Brilliance Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: August 2014 ISBN: 9781480595880
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ZAPPOS. The name has come to stand for a new standard of customer service, an amazing online shopping experience, a great place to work, and the most impressive transformational business success story of our time. Simply put, Zappos is revolutionizing business and changing lives.

Now, Joseph Michelli, author of the internationally bestselling business books Prescription for Excellence and The Starbucks Experience, explains how Zappos does it—and how you can do it in your industry.

The Zappos Experience takes you through—and beyond—the playful, offbeat company culture Zappos has become famous for. Michelli reveals what occurs behind the scenes at Zappos, showing how employees at all levels operate on a day-to-day basis while providing the “big picture” leadership methods that have earned the company $1 billion in annual gross sales during the last ten years—with almost no advertising. Michelli breaks the approach down into five key elements:

• Serve a Perfect Fit—create bedrock company values

• Make it Effortlessly Swift—deliver a customer experience with ease

• Step into the Personal—connect with customers authentically

• S T R E T C H—grow people and products

• Play to Win—play hard, work harder

When you enhance the customer experience, increase employee engagement, and create an energetic culture, you can’t help but succeed. Zappos has woven these five key components into a seamless strategy that’s the envy of business leaders.

Now that strategy is yours.

With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it.

Download and start listening now!


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About the Author

Joseph A. Michelli, PhD, is a speaker, author, and organizational consultant who transmits his knowledge of exceptional business practices in ways that develop joyful and productive workplaces. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan, and New York Times bestselling author. He received his master’s degree and doctorate from the University of Southern California and is a professional member of the National Speakers Association and the Authors Guild. Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is also committed to social causes associated with curing cancer.

About the Narrator

Tom Parks is an AudioFile Earphones Award-winning narrator who has also been a finalist for the prestigious Audie Award for best narration. He has been involved in recording audiobooks and voice-overs for over thirty years and through an eclectic range of projects. In addition to performing and directing, he is also an active musician, drumming in musical theater productions in the Midwest, and is in demand as a conference speaker.