The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.
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“Heen and Stone narrate their bookwith the clarity and freshness of scholars who are still excited about teachingbut never let their love of ideas predominate over their desire to help.Feedback is complex: Whether intended or not, it’s received as a multilayeredmessage that provides more than judgment or evaluation—it’s input not justabout the receiver’s job or performance but inevitably speaks to a person’sdesire for appreciation, autonomy, acceptance, and personal identity. With itsmany tips for fine-tuning given feedback and suggestions for processingreceived feedback, this guide will inspire listeners to seek and embracefeedback as a necessary part of growing and improving everything they do.”
— AudioFile
“I’ll admit it: Thanks for the Feedback made me unconformable. And that’s one reason I liked it so much. With keen insight and lots of practical takeaways, Stone and Heen reveal why getting feedback is so hard—and then how we can do better. If you relish receiving criticism at work and adore it in your personal life, then you may be the one person on earth who can safely skip this book.”
— Daniel H. Pink, New York Times bestselling author of Drive“Accepting feedback at work is important, but in families, it’s vital. This simple, elegant book teaches us how.”
— Bruce Feiler, New York Times bestselling author of Abraham“We all know the experience: Someone, perhaps your boss, or even worse, not your boss, offers feedback that, however well-intentioned, blunts the tranquility of your day. Negotiating experts Douglas Stone and Sheila Heen specialize in dealing with emotionally draining interplays. In fact, their book Difficult Conversations has helped thousands of men and women improve their workplace and nonworkplace experiences. Thanks for the Feedback explains why learning to respond to feedback productively not only enhances your mood, it also improves your performance. Valuable lessons we can all use.”
— Barnes&Noble.com, editorial review"Thanks for the Feedback is an extraordinarily useful book. It’s full of helpful techniques that can be put to use by anyone seeking to manage an organization, lead a team, engage a business partner, or navigate a relationship….Stone and Heen have done a remarkable job of showing individuals and organizations how to leverage the enormous value of feedback, one of the most powerful instruments available for human learning.”
— Strategy+Business magazine“With a culture increasingly focused on the individual and the self, this book on developing the ability to accept and utilize the input of others constructively deserves a wide readership.”
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Douglas Stone is co-author with Sheila Heen of the New York Times Business Bestseller Difficult Conversations: How to Discuss What Matters Most, a Principal at Triad Consulting, and has been teaching negotiation at Harvard Law School for twenty years.
Sheila Heen is co-author with Douglas Stone of the New York Times Business Bestseller Difficult Conversations: How to Discuss What Matters Most, a Principal at Triad Consulting, and has been teaching negotiation at Harvard Law School for twenty years.