How to deal with difficult people will help you Learn ways to confidently stand up to others Learn how to resist the urge to lash out and attack back Develop strategies to calmly, even in stressful emotionally charged situations Know when to choose your battles Know when to cut your losses and walk away Get support Be resilient bounce back from stressful situations with other people Content includes: Types of difficult people Understanding what makes them difficult to deal with. Effective communication Telling others what you do and dont want Managing the different types of people Knowing when to let go and walk away How to bounce back from difficult encounters
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Gill Hasson has twenty years of experience teaching and writing on a range of issues to do with personal and professional development, mental health, and well–being. She is the author of more than twenty books, including the London Sunday Times bestseller How to Deal with Difficult People, plus other books on the subjects of resilience, communication skills, assertiveness, and careers.