Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. Were all born with this ability - emotional Intelligence is a skill and we all have the capacity to develop this skill. This book takes a strengths based approach; it recognises and explains that weve already got emotional intelligence and we all have the ability to develop our emotional intelligence. We just need to know how. This book will change the way you think about emotions you will discover that all emotions have a positive intent. Having learnt what emotional intelligence is, how to develop it and how to use emotional intelligence to communicate more effectively, be more assertive, confident and resilient, this book presents a variety of real life situations where you will discover how to manage relationships with friends, family and at work.
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Gill Hasson has twenty years of experience teaching and writing on a range of issues to do with personal and professional development, mental health, and well–being. She is the author of more than twenty books, including the London Sunday Times bestseller How to Deal with Difficult People, plus other books on the subjects of resilience, communication skills, assertiveness, and careers.
Karen Cass is a voice artist and AudioFile Earphones Award-winning narrator of more than thirty audiobooks.