Joseph A. Michelli Audio Books

Joseph A. Michelli, PhD, is a speaker, author, and organizational consultant who transmits his knowledge of exceptional business practices in ways that develop joyful and productive workplaces. He is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan, and New York Times bestselling author. He received his master’s degree and doctorate from the University of Southern California and is a professional member of the National Speakers Association and the Authors Guild. Having journeyed with a close family member through a six year battle with breast cancer, Dr. Michelli is also committed to social causes associated with curing cancer.

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Customer Magic – The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business  Audibook, by Joseph A. Michelli

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Audibook, by Joseph A. Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Audibook, by Joseph A. Michelli

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Audibook, by Joseph A. Michelli

When Fish Fly: Lessons for Creating a Vital and Energized Workplace from the World Famous Pike Place Fish Market Audibook, by John Yokoyama

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Joseph A. Michelli Audio Books

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