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Download What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Audiobook

Extended Audio Sample What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Audiobook, by Nicholas J. Webb Click for printable size audiobook cover
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Nicholas J. Webb Narrator: James Foster Publisher: Brilliance Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: December 2016 ISBN: 9781531867904
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The best companies in the world discover what their customers desire—and then deliver it in memorable and deeply human experiences. How well do you know your customers?

What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple questions: What do your customers love? What do they hate? Find the answers, and you’re well on your way to success.

Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers (both digitally and non-digitally) and:

Gain invaluable insights into who they are and what they care about • Use listening posts and Contact Point Innovation to refine customer types • Engineer experiences for each micromarket that are not only exceptional, but insanely relevant • Connect across the five most important touchpoints • Co-create with your customers • And much more

When you learn to provide your customers with exactly what they want, they not only buy—they come back again and again…and bring their friends.

Download and start listening now!

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About the Narrator

James Foster was born and raised on the West Coast, and even though he’s lived in the Midwest for over a decade now, still considers Oregon home. Nominated for Voice Arts Awards for best audiobook narration in the science fiction, fantasy, and mystery categories, James has been praised for his conversational delivery and ability to sound exactly like the voice you were imagining in your head.