Here's a proven program for turning effective listening into a powerful business tool. Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions: millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you professionally, socially, and personally. With her time-tested techniques, you'll learn how to: Eliminate distractions and improve your concentration on what is being said Locate key words, phrases, and ideas while listening Cut through your own listening biases Interpret body language clues Ask constructive, non-threatening questions that elicit real information Get others to listen to you Master a whole range of listening skills that you can use on the job and in your personal life
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"Perfect for everything I'm learning currently. This book will help you through school, relationships, the workplace and eveywhere else! Since getting this book my listening skills have been sharpened and even my fmaily has noticed. :-)" — Amore (4 out of 5 stars)
"Perfect for everything I'm learning currently. This book will help you through school, relationships, the workplace and eveywhere else! Since getting this book my listening skills have been sharpened and even my fmaily has noticed. :-)"
" This is an audiobook. Topic is good, but narration is weak. Not an easy read since the narration keeps losing me. "
" a collection of clear thoughts on good listening skills. although oriented toward folks in careers/jobs, it serves all of us to remember these valuable lessons. "
" It presented new good ideas. However, it's a little bit boring! By the way, there is a mistake in the diagram on page 2; listening part 40% should be talking part 35%. "
" This is a practical guide to teaching listening skills. I used it as the foundation for a 2 hour lecture I did on the same skill. "
" I think I needed to read the book for this and not the CD version. Very helpful topics and insight on how to listen better. Definately would have the book on hand as a reference. "
" **Audio book**It was difficult to listen to this narrator's voice but once you move past that, this was an interesting and helpful book. I have been trying to put some of the listening exercises into action. "
Gale Glassner Twersky, ACH, is a hypnotherapist/hypnocounselor who is board certified in Advanced Clinical Hypnotherapy. She is also a motivational speaker and resident of Glassner Associates Hypnosis for Personal Growth and Wellness.
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