Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.
In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to:
- make a powerful and positive first impression;
- listen effectively;
- make even a total stranger (potential client) feel understood;
- talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset;
- and achieve buy-in--the linchpin of all persuasion, negotiation, and sales.
Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.
With this groundbreaking book, you will be able to master the fine but critical art of effective communication.
Download and start listening now!
"I was a bit skeptical of this book until I got half-way through it and realised that I was immediately using many of the strategies it described to good effect. In particular, Chapter 2, about maintaining poise under stress, was very good and I found that the concepts in Chapter 12 helped to motivate me toward finding success in my own life (just apply the 'impossibility question' to your own situation - it really works!). I read a book about Non Violent Communication at the same time and there was definitely an overlap in the concepts presented. This book offers more than effective listening techniques - it provides strategies for thinking and communicating better. My only grip (and thus, the four starts instead of five) is that most of the examples in the later chapters pertained to a business audience and corporate situations. I would have appreciated more examples like those in Chapter 29, which were more applicable to my life and situation as an entrepreneur."
Jayme (4 out of 5 stars)