Annoyed with your workmates and flustered with your staff? Don’t understand how they think, act, and communicate—especially the twentysomethings who ask questions all the time and want confirmation that they’re doing great? All these difficult people may be nothing more than diverse demographics. Friction among Traditionalists, Boomers, Xers, and Millennials has spiked, as four distinct generations are tossed side by side, cubicle by cubicle—and nobody speaks the same language. Generations at Work offers a refreshing way to root out the causes of workplace clashes and bridge the generational gaps. Now updated to include the Millennial newcomers to the workplace, the book serves as both a sweeping overview of generational differences and a solutions-based managerial guide to molding each group into loyal employees who work effectively with everyone, from tech-savvy, high-needs young people to conformist, hardworking seniors. Packed with original research and eye-opening insights, you’ll find explanations of what makes each generation tick, key phrases and tactics for motivating each, best practices from companies with generations-friendly cultures, in-depth interviews highlighting problems and solutions, a field guide for mentoring Millennials—and many more valuable tools for turning today’s multigenerational workforce into an organizational asset.
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Ron Zemke is the president of Performance Research Associates, Inc., has been the senior editor of Training magazine, and wrote for the American City Business journals. As a business consultant, he has worked with many large corporations, including GM, Best Buy, Sun Microsystems, and Turner Broadcasting System.
Bob Filipczak is a social media coordinator and an experienced writer and editor.
Claire Raines is a leading expert on generations in the workplace and is the author or coauthor of five previous books on the topic, including Generations at Work.
Joe Geoffrey is a voice-over actor and audiobook narrator. His book readings include Jeremy Goldman’s Going Social, Maneet Ahuja’s The Alpha Masters, and Peter Trachtenberg’s Another Insane Devotion, among many others.