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Download Managing Knock Your Socks Off Service Audiobook (Unabridged)

Extended Audio Sample Managing Knock Your Socks Off Service (Unabridged), by Chip R. Bell
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (13 ratings) (rate this audio book) Author: Chip R. Bell Narrator: Sean Prat Publisher: Gildan Media LLC Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:

  • Find and retain service-oriented people
  • Get to know customers intimately
  • Build a service vision
  • Train and coach
  • Create and maintain a service-management process that aligns people, systems, and customers
  • Involve and empower employees
  • Recognize and reward good performance

    Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis. Download and start listening now!

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    About the Author

    Chip R. Bell is senior partner of the Chip Bell Group and former director of management and organization development for NCNB, now Bank of America. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.