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Managing Knock Your Socks Off Service Audiobook, by Chip R. Bell Play Audiobook Sample

Managing Knock Your Socks Off Service Audiobook

Managing Knock Your Socks Off Service Audiobook, by Chip R. Bell Play Audiobook Sample
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Read By: Lloyd James Publisher: Ascent Audio Listen Time: at 1.0x Speed 5.00 hours at 1.5x Speed 3.75 hours at 2.0x Speed Series: The Your Coach in a Box Series Release Date: August 2008 Format: Unabridged Audiobook ISBN: 9781596591882

Quick Stats About this Audiobook

Total Audiobook Chapters:

7

Longest Chapter Length:

73:20 minutes

Shortest Chapter Length:

50:18 minutes

Average Chapter Length:

63:50 minutes

Audiobooks by this Author:

3

Other Audiobooks Written by Chip R. Bell: > View All...

Publisher Description

Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to: Find and retain service-oriented people Get to know customers intimately Build a service vision Train and coach Create and maintain a service-management process that aligns people, systems, and customers Involve and empower employees Recognize and reward good performance Filled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.

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About the Authors

Chip R. Bell is senior partner of the Chip Bell Group and former director of management and organization development for NCNB, now Bank of America. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.

Ron Zemke is the president of Performance Research Associates, Inc., has been the senior editor of Training magazine, and wrote for the American City Business journals. As a business consultant, he has worked with many large corporations, including GM, Best Buy, Sun Microsystems, and Turner Broadcasting System.

About Lloyd James

Lloyd James (a.k.a. Sean Pratt) has been a working professional actor in theater, film, television, and voice-overs for more than thirty years. He has narrated over one thousand audiobooks and won numerous Earphones Awards and nominations for the Audie Award and the Voice Arts Award. He holds a BFA degree in acting from Santa Fe University, New Mexico.