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Download Managing Knock Your Socks Off Service Audiobook

Extended Audio Sample Managing Knock Your Socks Off Service Audiobook, by Chip R. Bell Click for printable size audiobook cover
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (13 ratings) (rate this audio book) Author: Chip R. Bell, Ron Zemke Narrator: Sean Pratt Publisher: Gildan Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: August 2008 ISBN: 9781596591882
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In our increasingly connected world, customer service can make or break a business. Companies that excel keep customers coming back—and those who don’t soon discover that word spreads fast. The difference is in how managers train, coach, and support frontline employees. Extensively revised with today’s empowered, web-savvy consumer in mind, Managing Knock Your Socks Off Service shows managers and supervisors how to:

  • find and retain service-oriented people
  • understand customer needs, expectations and desires
  • build a service vision
  • design a user-friendly service delivery process
  • involve and inspire employees
  • recognize and reward good performance

The third edition features new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online. In short, everything readers need to ensure their frontline employees become their company’s biggest asset.

Download and start listening now!

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About the Author

Chip R. Bell is senior partner of the Chip Bell Group and former director of management and organization development for NCNB, now Bank of America. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.