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Download Ultimate Customer Service: Customer Service Essentials for Loyal Customers Audiobook

Extended Audio Sample Ultimate Customer Service: Customer Service Essentials for Loyal Customers Audiobook, by Made for Success Click for printable size audiobook cover
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Made for Success Narrator: Mark Sanborn Publisher: Made for Success Format: Other Audiobook Delivery: Instant Download Audio Length: Series: Made for Success Release Date: March 2011 ISBN: 9781470801625
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Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You’ll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long-term loyalty with your customers.

Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.

You’ll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the top thought leaders and practitioners to train your team for the same price as a business lunch.

Download and start listening now!

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About the Author

Christopher Glyn trained as a stage actor at the Rose Bruford School of Speech and Drama in the United Kingdom. After receiving Jesus, he forsook a career as a Shakespearean actor to devote his life to missionary work, with a personal calling to minister through radio. In the thirty-plus years since, Chris’ inspirational radio shows have been heard on over two thousand radio stations on all seven continents. He has also narrated over one hundred motivational works on audio, which have been heard by millions worldwide. Chris’ end-time Bible documentaries, Countdown to Armageddon and Beyond Armageddon, are considered classics in their genre and earned worldwide acclaim. In 2000 Chris set up a Christian audio production company called RadioActive Productions in Uganda, where he hosts a nightly gospel radio show. He also produces syndicated Christian radio shows and audio inspirations for audiences worldwide.

About the Narrator

Mark Sanborn, CSP and CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. He is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies. Leadershipgurus.net lists him as one of the top fifteen leadership experts in the world.