Download Ultimate Customer Service: Customer Service Essentials for Loyal Customers Audiobook

Ultimate Customer Service: Customer Service Essentials for Loyal Customers Audiobook, by Made for Success Extended Sample Click for printable size audiobook cover
Author: Made for Success Narrator: Mark Sanborn Publisher: Made for Success Format: Other Audiobook Delivery: Instant Download Audio Length: Series: Made for Success Release Date: March 2011 ISBN: 9781470801625
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Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world’s top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom’s, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You’ll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long-term loyalty with your customers.

Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.

You’ll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the top thought leaders and practitioners to train your team for the same price as a business lunch.

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About the Author

Brian Tracy is one of the most respected speakers, teachers, and trainers in the world today. He has given more than five thousand seminars and workshops in over fifty countries on the subjects of sales, wealth creation, and goal setting. He is the author of more than four hundred audio/video learning programs and has written more than fifty books that have been published in thirty-six languages.

About the Narrator

Mark Sanborn, CSP and CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. He is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies. Leadershipgurus.net lists him as one of the top fifteen leadership experts in the world.