Maximize Your Most Critical Asset. THE GUIDE NO MANAGER CAN AFFORD TO BE WITHOUT! Knowledge workers are the innovators, designers and marketers of your company's products and services. They are the highly paid strategists, executives, and IT specialists whose ideas and expertise fuel your success. But are they delivering their best performance? Leading knowledge-management and process-innovation expert Thomas Davenport shows you how to: Identify your company's most crucial category of knowledge worker; Choose appropriate interventions and performance measures; Use computers to mediate and structure knowledge work; Select the most effective technology; Understand the value of social networks and facilitate their use; and Structure the physical environment to maximize productivity. Thomas Davenport holds the President's Chair in Information Technology and Management at Babson College. He is the director of research for Babson Executive Education, an Accenture Fellow, and the author, coauthor, or editor of nine books, including Working Knowledge: How Organizations Manage What They Know.
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"This book helped me understand how and why I work the way I do. It also helped me get the appreciation and support for a group of knowledge workers in the company I worked for so they could continue to contribute the "hard to evaluate" gifts they produce each and every day. " — Anne (4 out of 5 stars)
"This book helped me understand how and why I work the way I do. It also helped me get the appreciation and support for a group of knowledge workers in the company I worked for so they could continue to contribute the "hard to evaluate" gifts they produce each and every day. "
" Far from being a quintessential reading, it just adds up some input to the theme, but seemed to be too long for not taking you anywhere. I started with some expectations that were not accomplished at the end. "
" Good topic, mediocre book. "
" This book helped me understand how and why I work the way I do. It also helped me get the appreciation and support for a group of knowledge workers in the company I worked for so they could continue to contribute the "hard to evaluate" gifts they produce each and every day. "
" There wasn't much beyond common sense in this book (but maybe that's typical for management books?) :) "
" Love the first half of the book. It then tends to fade in the second half talking about some case studies that don't necessarily align with my situation. "
" As this book tends to fall into the world of useless buzz words, it was a horrible mess of a book. With that said, the information contained within was good once you deciphered it. "
Thomas H. Davenport is the cofounder and director of research at the International Institute for Analytics, a world renowned thought leader and executive adviser on analytics. His book, Analytics at Work: Smarter Decisions, Better Results, was named a must-read for 2010 by CIO Insight. Davenport holds a PhD from Harvard University, taught at Harvard Business School, and led research centers at McKinsey and CSC.
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