Nearly half of all working Americans could risk losing their jobs because of technology. It's not only blue-collar jobs at stake. Millions of educated knowledge workers are threatened by accelerating advances in artificial intelligence.
The industrial revolution shifted workers from farms to factories. In the first era of automation, machines relieved humans of manually exhausting work. Today, Era Two of automation continues to wash across the entire services-based economy that has replaced jobs in agriculture and manufacturing. Era Three, and the rise of AI, is dawning. Smart computers are demonstrating they are capable of making better decisions than humans. Brilliant technologies can now decide, learn, predict, and even comprehend much faster and more accurately than the human brain, and their progress is accelerating.
In Only Humans Need Apply, Thomas Hayes Davenport and Julia Kirby reframe the conversation about automation, arguing that the future of increased productivity and business success isn't either human or machine. It's both. The key is augmentation, utilizing technology to help humans work better, smarter, and faster. Instead of viewing these machines as competitive interlopers, we can see them as partners and collaborators in creative problem solving as we move into the next era.
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Thomas H. Davenport, the author or coauthor of twenty-four books, is distinguished professor at Babson College, the Bodily Centennial Professor of Analytics at the UVA Darden School of Business, a fellow at the MIT Initiative on the Digital Economy, and senior advisor to Deloitte. Ian Barkin is a co-founder of 2B Ventures, an investment and advisory firm, and a serial entrepreneur in RPA and AI. He has an extensive background in BPO and digital operations. He co-authored the book Intelligent Automation and has multiple LinkedIn learning courses on technology and business. Chase Davenport is focused on the intersection of artificial intelligence and climate change. After many years as an AI researcher at Accenture, he founded the Ocean Beach Institute to bring intelligent technology to coastal climate issues.
Julia Kirby is a senior editor at Harvard University Press and a contributing editor for Harvard Business Review. She is the coauthor, with Christopher Meyer, of Standing on the Sun: How the Explosion of Capitalism Abroad Will Change Business Everywhere.