High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce Audiobook

Quotes

• “In a world of mind-numbing choices and little loyalty, Micah reminds us why caring about your customers (and treating them that way) is not just something that feels good, it’s good business.”

  — Seth Godin, New York Times bestselling author of Linchpin

• “Sharp, witty, and full of practical tools and examples.”

  — Independent Agent

• “Reminds us that genuine customer service isn’t an afterthought…It is a continuing approach to meeting customers’ changing needs on an ongoing basis.”

  — Inland Business Journal

• “This book is ideal for business owners who sell to consumers…you will find examples and lessons galore.”

  — Small Business Trends

• “Presents all sorts of practical advice (and real world examples) to organizations on how to adapt to the new balance of power that social media presents.” 

  — CIO Digest

• “Cogent and clear primer for business owners leery of social media, featuring clear, organized takeaways and a firm, encouraging tone.

  — Publishers Weekly

• “Micah Solomon conveys an up-to-the-minute and deeply practical take on customer service, business success, and the twin importance of people and technology.”

  — Steve Wozniak, cofounder of Apple

• “To create a personal connection in today’s fast-paced environment businesses must listen and respond at the speed of light—and create a culture built on service. Solomon illustrates how to anticipate customer expectations and deliver a memorable experience every time.”

  — Ray Davis, president and CEO, Umpqua Bank

• “Brilliantly written and often belly-laugh humorous.”

  — Brian Schoenbaechler, president and managing partner, Integracore

• “In my world of not-for-profits, there is almost nothing more important than building constituent loyalty and retention of donors. Micah Solomon’s methodology and wisdom are the true expert guidance that’s needed to make this a reality.”

  — Jann Schultz, director of donor relations, Operation Smile

• “Clearly the best book on customer service management written in the last decade.”

  — Frank Allen Philpot, professor at George Mason University School of Management

• “Micah Solomon’s pedigree as an entrepreneur, marketer, and customer service strategist is clear. [His book] illustrates how to achieve a level of customer engagement that makes an organization thrive in our era of tech-enabled business success.”

  — Jonathan Feldman, contributing editor, InformationWeek