Download Be Our Guest: Perfecting the Art of Customer Service Audiobook

Be Our Guest: Perfecting the Art of Customer Service Audiobook, by The Disney Institute Extended Sample Click for printable size audiobook cover
Author: The Disney Institute, Theodore Kinni Narrator: Barry Abrams Publisher: Tantor Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: May 2015 ISBN: 9781494582333
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Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Download and start listening now!

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About the Narrator

Barry Abrams has narrated and produced audiobooks for a variety of publishers. Since 2012, he has also hosted and produced ESPN’s In the Gate podcast. Based in Danbury, Connecticut, he also engineers and calls live webcasts of his son’s ice hockey games.