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The Customer Bill of Rights: The Top 4 Things That Customers Want Audiobook
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Publisher Description
Service is survival.
We're all competing for customers. If you don't provide them with good service, they'll go somewhere else. Laura Stack, who has run a successful speaking and training business for nearly twenty years, will teach you how to get new customers and keep the ones you have by practicing the four things all customers want: 1. Understand their expectations. 2. Maintain enthusiasm. 3. Create special relationships. 4. Watch your language.
When the quality and consistency of service go up, costs go down, so you'll see higher profit and sustained growth. Good, reliable customer service breeds loyalty and builds trust, which is vital to retaining customers. New and existing customers are your company's biggest asset, so implement the Customer Bill of Rights in your organization today!
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About Made for Success
Dianna Booher is an American author and communication expert. She is also the chief executive of Booher Research Institute, a Colleyville, Texas–based company that offers communication consulting, executive coaching, and publishing strategies for Fortune 500 organizations and nonprofit organizations. She is also the founder of Booher Consultants, a communication training firm, that has worked for Fortune 500 organizations and governmental agencies since 1980.
About Laura Stack
Laura Stack is a personal productivity expert, bestselling author of four books, and a professional speaker whose mission is to build high-performance productivity cultures in organizations by creating maximum results in minimum time. She is the president of the Productivity Pro, Inc., a time-management training firm specializing in productivity improvement in high-stress organizations, and the 2011–2012 president of the National Speakers Association. Since 1992 Laura has presented keynotes and seminars on improving output, lowering stress, and saving time in today’s workplaces. Laura has been featured on CBS’s Early Show, CNN, and the New York Times; her clients include Walmart, Starbucks, Cisco Systems, and Bank of America.