The author
believes this is the most important skill for creating and building a business,
and one that is often sorely neglected by leaders. It all starts with knowing
your deal—what benefits does your product or service provide? Then underscoring
that listening and responding to the customer is critical to being successful.
In the post-sale period, you need to find out what you did right and wrong, so
you can do better next time. Less is more, because the customer wants a brief,
clear presentation—not a fire hose of information and data. The focus should be
on your customer, not your product or service.
Download and start listening now!