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Download Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Audiobook

Extended Audio Sample Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities, by Renée Evenson Click for printable size audiobook cover
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Renée Evenson Narrator: Rose Itzcovitz Publisher: Gildan Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People, anyone can confront problems head-on, before they fester and spread. Practical and easy to use, this audiobook helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts—no matter who you’re dealing with.

Helpful features include:

• thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each

• nonverbal communication skills to back up your words

• sample dialogues that demonstrate how phrasing improves interactions

• a five-step process for moving from conflict to resolution

• “Why This Works” sections that provide detailed explanations

Like it or not, the bulk of our waking hours are spent with people at work. This book’s pithy, powerful communication tips will make those hours far more harmonious and productive.

Download and start listening now!

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Quotes & Awards

  • “[Renée Evenson] book offers readers great tips for handling difficult personalities using specific verbal and nonverbal communication in combination with a five-step conflict-resolution formula.”

    Retailing Insight

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