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Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Audiobook, by Renée Evenson Play Audiobook Sample

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Audiobook

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities Audiobook, by Renée Evenson Play Audiobook Sample
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Read By: Jill Blackwood Publisher: AMACOM Listen Time: at 1.0x Speed 4.50 hours at 1.5x Speed 3.38 hours at 2.0x Speed Release Date: December 2021 Format: Unabridged Audiobook ISBN: 9781400236039

Quick Stats About this Audiobook

Total Audiobook Chapters:

12

Longest Chapter Length:

95:37 minutes

Shortest Chapter Length:

12 seconds

Average Chapter Length:

34:25 minutes

Audiobooks by this Author:

3

Other Audiobooks Written by Renée Evenson: > View All...

Publisher Description

The key to a harmonious work environment is not by working among people with similar personalities whom you never clash with. Instead, learning to interact effectively with difficult coworkers is essential for success.

Most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. Then, tomorrow we go to work with them again and again. Like it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves.

Communications expert Renee Evenson thoroughly explains how anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread.

In Powerful Phrases for Dealing with Difficult People, Evenson shares practical and easy-to-use tactics such as:

  • Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each
  • Nonverbal communication skills to back up your words
  • Sample dialogues that demonstrate how phrasing improves interactions
  • A five-step process for moving from conflict to resolution
  • “Why This Works” sections that provide detailed explanations

Button-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts.

When you do, you, your colleagues, and your company will be all the better for it!

Download and start listening now!

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About Renée Evenson

Renée Evenson is a small-business consultant specializing in workplace communication and conflict-resolution strategies. Her previous books include Powerful Phrases for Effective Customer Service and Customer Service Training 101. She lives in Saint Simons Island, Georgia.