Download Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition Audiobook

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition Audiobook, by Renée Evenson Extended Sample Click for printable size audiobook cover
Author: Renée Evenson Narrator: Sandra Burr Publisher: Brilliance Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: December 2017 ISBN: 9781543640670
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book)
Regular Price: $16.95 Add to Cart
— or —
BEST PRICE!
FlexPass™ Price: $13.95$7.95$7.95 for new members!
Add to Cart learn more )

Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.

Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:

  • Create positive first impressions
  • Speak and write effectively
  • Listen attentively
  • Identify needs
  • Develop trust, establish rapport, and make customers feel valued
  • Connect with people in person, on the phone, or via email or social media
  • Confidently handle customer complaints
  • And more
Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Download and start listening now!

cc4v

Listener Reviews

Be the first to write a review about this audiobook!
Write a Review

About the Author

Renée Evenson is a small-business consultant specializing in workplace communication and conflict-resolution strategies. Her previous books include Powerful Phrases for Effective Customer Service and Customer Service Training 101. She lives in Saint Simons Island, Georgia.

About the Narrator

Sandra Burr is an AudioFile Earphones Award–wining narrator. She has read more than one hundred books in her career, including the New York Times bestselling Cedar Cove romance series by Debbie Macomber.