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Download Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition Audiobook

Extended Audio Sample Customer Service Training 101: Quick and Easy Techniques That Get Great Results, Third Edition Audiobook, by Renée Evenson Click for printable size audiobook cover
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Renée Evenson Narrator: Sandra Burr Publisher: Brilliance Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: December 2017 ISBN: 9781543640670
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Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.

Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:

  • Create positive first impressions
  • Speak and write effectively
  • Listen attentively
  • Identify needs
  • Develop trust, establish rapport, and make customers feel valued
  • Connect with people in person, on the phone, or via email or social media
  • Confidently handle customer complaints
  • And more
Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.

Download and start listening now!

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About the Author

Renée Evenson is a small-business consultant specializing in workplace communication and conflict-resolution strategies. Her previous books include Powerful Phrases for Effective Customer Service and Customer Service Training 101. She lives in Saint Simons Island, Georgia.

About the Narrator

Sandra Burr is an AudioFile Earphones Award–wining narrator. She has read more than one hundred books in her career, including the New York Times bestselling Cedar Cove romance series by Debbie Macomber.