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Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster Audiobook
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Publisher Description
Want better results? Talk less and listen more.
Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities.
When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.
Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to:
- Avoid the urge to criticize, question, or advise
- Focus on the speaker’s point of view
- Ask the right questions, in the right order
- Restate the speaker’s key points and keep the conversation moving
- Read people’s feelings and reflect them back
- Find solutions together
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About the Authors
Dorothy Grover Bolton, MA, is vice president and general manager of Ridge Consultants. Prior to cofounding Ridge Consultants she worked as a school psychologist. She earned her master’s degree in school psychology at Syracuse University and has done graduate work in the applied behavioral sciences at the University of California.
Robert Bolton, PhD, is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others.
About Patrick Lawlor
Patrick Lawlor, an award-winning narrator, is also an accomplished stage actor, director, and combat choreographer. He has worked extensively off Broadway and has been an actor and stuntman in both film and television. He has been an Audie Award finalist multiple times and has garnered several AudioFile Earphones Awards, a Publishers Weekly Listen-Up Award, and many starred audio reviews from Library Journal and Kirkus Reviews.