Publisher Description
Corporate trainers are tasked with an awesome responsibility—helping individuals develop the skills they need to advance their careers and boost their organizations’ bottom lines. It’s a challenging job, but What Great Trainers Do is here to help—providing a proven structure for dynamic workshops along with surefire strategies for blending course content with fluid interaction. Readers will learn how to:
Organize presentations for maximum impact
• Use activities to connect participants to the content and each other
• Create visual aids that reinforce key points
• Fine-tune their delivery
• Listen actively and read the group
• Address questions and concerns
• Make presentations interactive—involving learners early and often
• Manage the tough moments
• Handle resistance
• Use debriefs, demonstrations, and deliberate practice to solidify performance, improve applicability, and make training stick
• Adapt the course to fit the participants
• Promote positive group process
• And much more
Great training doesn’t happen by accident. Accessible and practical, What Great Trainers Do is a one-stop resource for reliable, repeatable learning results.
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About the Authors
Robert Bolton, PhD, is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others.
Dorothy Grover Bolton, MA, is vice president and general manager of Ridge Consultants. Prior to cofounding Ridge Consultants she worked as a school psychologist. She earned her master’s degree in school psychology at Syracuse University and has done graduate work in the applied behavioral sciences at the University of California.
About Tom Parks
Tom Parks is an AudioFile Earphones Award-winning narrator who has also been a finalist for the prestigious Audie Award for best narration. He has been involved in recording audiobooks and voice-overs for over thirty years and through an eclectic range of projects. In addition to performing and directing, he is also an active musician, drumming in musical theater productions in the Midwest, and is in demand as a conference speaker.