Extended Audio Sample

Download Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results Audiobook

Extended Audio Sample Hug Your People: The Proven Way to Hire, Inspire and Recognize Your Employees and Achieve Remarkable Results Audiobook, by Jack Mitchell Click for printable size audiobook cover
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (48 ratings) (rate this audio book) Author: Jack Mitchell Narrator: James Boles Publisher: Tantor Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: April 2008 ISBN: 9781400176595
Regular Price: $15.99 Add to Cart
— or —
FlexPass™ Price: $12.95$5.95$5.95 for new members!
Add to Cart learn more )

"Giving great personalized customer service has always been the foremost goal in my family, but one thing we never lose sight of is that you can't possibly deliver great service if you don't treat your own associates right." So says Jack Mitchell, CEO of his family's astoundingly successful chain of clothing stores. In Hug Your People, he shares his secrets for creating happy employees, secrets as simple as they are revolutionary: -Be NICE to them (and hire nice people to begin with) -TRUST them (they deserve it and will work even harder and smarter to continue to earn that trust) -Instill PRIDE in them (they are more productive when they are proud of their work) -INCLUDE them (since you can't do it alone) -Generously RECOGNIZE them (and not only with money-but don't be chintzy, either) Hug Your People is filled with real stories about real people. Jack offers his principles on "hugging" your associates-whether they are the sales team, the cleaning staff, the delivery people, the backroom financial wizards, the marketing and advertising departments, or outsourced staff. Hug Your People is just what today's employees and managers need. Download and start listening now!

bdsf

Quotes & Awards

  • James Boles's slow-paced reading of this management lesson has a kinder, gentler tone, which is perfect for advice focused on the human side of managing a retail business. AudioFile

Listener Opinions

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Vicki | 4/15/2013

    " This book contains LOTS of ideas about how to create a positive work environment. If only more employers used some of these techniques.... hint, hint....... "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Angela | 3/29/2013

    " Includes how to screen during the hiring process for people who are enthusiastic, loyal, and team oriented, and who fit well with your other employees. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Chrystal Flanders | 8/30/2012

    " All of Jack Mitchell's books are for anyone who has employees who need motivation. This book inspires people to act. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Tina Balboni | 12/21/2010

    " Very much enjoyed the sequel to Hug Your Customers. I would read anything Jack Mitchell wrote and his books are truly a must for anyone serious about improving their business, their team, or themselves. I put his principles to work every single day, at work and in my private life. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Jessica | 7/22/2010

    " The fact that, regardless of the good stories, this is a business book might have something to do with the fact that I didn't get halfway into it. Learned lessons on sales though! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Tina | 7/1/2010

    " AMAZING book! Jack Mitchell has a lot to teach everyone about how to treat customers. It's a BIBLE for anyone in sales or a service industry. Must read! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Edgardo | 2/5/2009

    " Excelente enfoque de como un simple actocomercial se uede convertir en una relación para toda la vida. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Julie | 1/22/2009

    " Although much of this book may seem like common sense, reading about it in action as it applies to a high-end clothing store gave me new ideas as well. Also made me wish I lived in Connecticut and shopped at Mitchells and Richards! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Daniel | 12/3/2008

    " Be good to your customers and they'll be good to you. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Lisa | 1/31/2008

    " Excellent points on how to go out of your way for the customer and really create a feeling of service and honor for them and even employees. "

Write a Review
What is FlexPass?
  • Your first audiobook is just $5.95
  • Over 90% are at or below $12.95
  • "LOVE IT" guarantee
  • No time limits or expirations
About the Author
Jack Mitchell is the CEO of Mitchells/Richards/Marshs/Wilkes Bashford, four of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.
About the Narrator

James Boles is an accomplished audiobook narrator whose work includes such titles as Tulia: Race, Cocaine, and Corruption in a Small Texas Town by Nate Blakeslee and A Disorder Peculiar to the Country by Ken Kalfus. He is also an award-winning stage actor. He lives in Stratford, Connecticut.