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0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Jack Mitchell Narrator: Jack Mitchell Publisher: Hachette Book Group Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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If you want to put your arms around your business and bottom line, you’ll want all the updated information and practices found in Jack Mitchell’s classic landmark business bestseller, Hug Your Customers.

The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits—new customers, repeat customers—by providing exceptional customer service. It’s that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his family of stores to thrive and excel in today’s challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use for any business, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

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Quotes & Awards

  • “This book is a suprising little gem.”

    New York Times

  • “Simple but winning approach to customer service.”

    Esquire

  • “Those who work with customers daily have much to gain from this chipper, inspiring handbook.”

    Publishers Weekly

  • "Hug Your Customers can change your attitude and outlook while helping you become more successful. A must read!”

    Larry Bossidy, CEO, Honeywell International, Inc.

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About the Author

Jack Mitchell is the CEO of Mitchells, Richards, and Marshs, three of the most successful clothing stores in the business, and the author of the bestseller Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results. He graduated from Wesleyan University in 1961 and earned a master’s degree in Chinese history from the University of California, Berkeley. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.