Download Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers Audiobook

Dealing with Difficult Customers: How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers Audiobook, by Noah Fleming Extended Sample Click for printable size audiobook cover
Author: Noah Fleming, Shawn Veltman Narrator: Cristina Panfilio, Tom Parks Publisher: Brilliance Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: January 2018 ISBN: 9781543639438
2 out of 52 out of 52 out of 52 out of 52 out of 5 2.00 (1 ratings) (rate this audio book)
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Whether you’re in the trenches or the boardroom, you’re going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them?

Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.

What if the customer’s dissatisfaction was the result of your sales procedures, your lack of training, or the expectations gap created by your marketing people, not the customer’s fault at all? What if you could turn those customers into your best customers by making a few simple changes?

Dealing with Difficult Customers will show you:

  • How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
  • How “Hungry Hippos” and “Problem Children” are sapping your employees time and energy and what to do about them.
  • The behaviors that turn great customers into dissatisfied critics and how to change them.

Download and start listening now!

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  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Zoe | 12/31/2020

    " Not everyone who works with customers are sales. Disappointed "

About the Author

Noah Fleming is the trusted source for coaching and consulting to thousands of owners, executives, and individuals. He helps clients dramatically increase their sales, multiply their profits, and maximize customer value. He has been routinely quoted and mentioned in publications like Forbes, the New York Times, Reuters, and more. Fleming is also member of Alan Weiss’ Mentorship Program and Growth Cycle, two highly respected and world-renowned programs dedicated to the refinement of advanced consulting skills.

About the Narrators

Cristina Panfilio is a voice talent, audiobook narrator, and actor whose credits include Fallen Angels at Indiana Rep, The Merchant of Venice at Notre Dame Shakespeare, Twelfth Night at Chicago Shakespeare, Mirandolina, Seascape, Laughing Stock at The Milwaukee Rep, and Memory House at Renaissance Theaterworks. She was also part of touring productions of A Midsummer Night’s Dream and Romeo and Juliet with the Utah Shakespeare Festival and five wonderful seasons with the Riverside Theatre Shakespeare Festival in Iowa City.

Tom Parks is an AudioFile Earphones Award-winning narrator who has also been a finalist for the prestigious Audie Award for best narration. He has been involved in recording audiobooks and voice-overs for over thirty years and through an eclectic range of projects. In addition to performing and directing, he is also an active musician, drumming in musical theater productions in the Midwest, and is in demand as a conference speaker.