Publisher Description
At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree. Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this audiobook is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be listened to by every member of your team in less than 30 minutes. 212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.
Download and start listening now!
About Mac Anderson
Mac Anderson is the founder of Simple Truths and Successories, the leader in creating products for employee motivation and recognition. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country’s largest manufacturer of prepared salads.
About Derek Shetterly
Derek Shetterly is a graduate of Southern Illinois University at Carbondale with a BA in radio/television and a double-minor in theatre and Spanish. He spent twenty-three years in radio as an on-air talent and production director, and it was the creative process in writing, performance, and production and his love for acting that evolved into a passion for voice-over work. He now works as a freelance, full-time voice talent out of his home studio in Oregon. When he’s not in the voice booth, you might find him traveling, fly fishing, mountain biking, or cross-country skiing (depending on the weather).