Extended Audio Sample

Download 212° Service: The 10 Rules for Creating a Service Culture Audiobook

Extended Audio Sample 212° Service: The 10 Rules for Creating a Service Culture Audiobook, by Mac Anderson Click for printable size audiobook cover
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: Mac Anderson Narrator: Derek Shetterly Publisher: Gildan Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: July 2013 ISBN: 9781469088471
Regular Price: $15.98 Add to Cart
— or —
FlexPass™ Price: $12.95$5.95$5.95 for new members!
Add to Cart learn more )

At 211 degrees water is hot. At 212 degrees, it boils. And with boiling water, comes steam. And steam can power a locomotive. The one extra degree makes the difference. This simple analogy reflects the ultimate definition of excellence. Because it's the one extra degree of effort, in business and life, that can separate the good from the great. The stories in 212 Service reflect real-life examples of companies that have taken their customer service to the next degree.

Someone once said, "Life is like a game of tennis. The player who serves well seldom loses." The same can be said for any business on the planet. There are many books written about service, however, our goals in this audiobook is to keep it simple. 212 Service presents 10 simple, but engaging rules of service that can be listened to by every member of your team in less than 30 minutes.

212 Service is written with real life examples of exceptional customer service and is certain to inspire your team with ideas that apply specifically to your industry.


Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.

Download and start listening now!

b7p5
Write a Review
What is FlexPass?
  • Your first audiobook is just $5.95
  • Over 90% are at or below $12.95
  • "LOVE IT" guarantee
  • No time limits or expirations
About the Author

Mac Anderson is the founder of Simple Truths and Successories, the leader in creating products for employee motivation and recognition. He was also the founder and CEO of McCord Travel, the largest travel company in the Midwest, and part owner/VP of sales and marketing for Orval Kent Food Company, the country’s largest manufacturer of prepared salads.

About the Narrator

Derek Shetterly has worked extensively as an on-air radio talent, voice-over actor, and audiobook narrator. A graduate of Southern Illinois University at Carbondale with a BA in radio and television, he lives in Oregon.