Publisher Description
Finally… The essential guide to mastering telephone strategies for success! In Business, we spend twice as much time using the telephone as we do handling mail, writing reports -- even attending meeting. Still, the phone is currently our most underdeveloped tool, and we pay less attention to our telephone strategies than to any other business skill. The result? The average businessperson wastes approximately six hours each week playing telephone tag, fending off unscreened callers, or trapped into rambling -- or dead-end -- conversations. In Phone Power, telecommunications wizard George Walther pinpoints the problems -- in both placing and receiving calls -- and tells you how to turn the phone into your most profitable ally. Pick up Phone Power and learn to:
–End telephone tag
–Get through and get you points across effectively
–Polish your organization's image
–Screen calls effectively and courteously
–Power talk
From the switchboard operator to the President -- and all the sales, customer service, secretarial and accounting personnel in between -- everyone can enhance their organization's effectiveness by following these straightforward principle -- and plugging into the profit potential of your telephone.
Download and start listening now!
About George Walther
George Walther is an expert at boosting communication effectiveness. People who manage, sell, collect past-due accounts, negotiate, serve customers, and seek to project a more positive image, regard his as indispensible. George is one of fewer than one hundred professional speakers to hold the National Speakers Association’s highest award for platform excellence, the CPAE, as well as the highest professional speaking designation, the CSP. He earned an MBA in marketing from UCLA and a bachelor’s degree in speech. His client list has included Microsoft, GTE, Ford, Johnson & Johnson, FTD, American Express, Hewlett-Packard, GE, American Airlines, AT&T, Dunhill, Roman Meal, US WEST, Snelling & Snelling, ASAE, National Apartment Association, International Customer Service Association, International Telephone Credit Union Association, and many others.