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The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg Audiobook
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Publisher Description
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
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About the Authors
Todd Duncan, CEO and founder of the Duncan Group, is one of America’s leading experts in the areas of sales and life mastery. His tapes, seminars, and books, including High Trust Selling and Time Traps, have helped millions worldwide tap into their potential.
About the Narrators
Christopher Grove is an actor, writer, and audiobook narrator. His narrations include Eye of the Storm, The Quantum Enigma, and the Right Kind of Crazy.
Janet Metzger, an Earphones Award–winning narrator, has performed as a stage, television, voice, and film actor and as a jazz vocalist in hotels and supper clubs. For five years she was the voice of Headline News, now HLN, during which time she also promoted features and news stories for CNN and CNN International. She is a graduate of Florida State University.