"Outstanding! hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read!" --Dave Ramsey, author of Total Money Makeover and host of The Dave Ramsey Show Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful. Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work. With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.
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"This was a simple read, but John provided powerful and great tips on how to make your organization/company outstanding. John included 47 tips with some work and can help your company stand out from the competition and be excellent every single day."
— Marc (5 out of 5 stars)
" great stuff made simple. "
— Marci, 12/30/2013" I met John Miller boarding a plane at DIA. After a short conversation, he gave me a book and signed it. "
— Darrell, 10/7/2013" Useful ideas and things to think about no matter what kind of organization you work for. "
— Jerilyn, 9/5/2013" Some good lessons in the book for business. "
— Brian, 8/22/2013" Nothing short of Outstanding!! For any organization! "
— Krista, 6/12/2013" Great book on getting back to the basics of making an organization great. "
— Jeff, 5/21/2013" Great format--short anecdotal examples of ways to make an organization outstanding. Easy read! "
— Rachel, 4/18/2013" Miller has a very clear and effective communication style. Some of the 47 ways to make an organization exceptional include personal responsibility, clear communication and not forgetting the little things when serving customers. "
— David, 3/10/2013" Not outstanding. "
— Scott, 12/20/2012" It si a great book to read in short spurts. An initial read through is good, but then you can use it like a work book to focus on different skills. "
— Chris, 12/20/2012" Had to read for work. It's like a Dan Brown book: Short, overly simple chapters, trite ideas, rehashing other's stories, etc. Finished it in about an hour & thought that time would have been better spent doing anything else. "
— Stephanie, 10/14/2012" Good, practical advice, love the nuggets of wisdom and the suggestions at the end to take action "
— Alissa, 9/16/2012" An Ok collection of anecdotes on what it takes to make an outstanding organization. Similar to Good to Great but without the research and data. "
— Colin, 6/5/2012" Excellent book with some great illustrations. "
— Anthony, 12/19/2011" I just read this book "on tape" and loved it! Also enjoying the QBQ book. Nothing tremendously new, but as a business owner/team leader/manager, this is really good material to review over and over and over. "
— Andy, 6/9/2011" Love this book! Will definitely use the ideas in this book to make our charter school, Esperanza, outstanding. "
— Barbara, 5/27/2011" Useful ideas and things to think about no matter what kind of organization you work for. "
— Jerilyn, 4/14/2011" Love this book! Will definitely use the ideas in this book to make our charter school, Esperanza, outstanding. "
— Barbara, 3/22/2011" An Ok collection of anecdotes on what it takes to make an outstanding organization. Similar to Good to Great but without the research and data. "
— Colin, 3/1/2011" Good, practical advice, love the nuggets of wisdom and the suggestions at the end to take action "
— Alissa, 11/19/2010" Had to read for work. It's like a Dan Brown book: Short, overly simple chapters, trite ideas, rehashing other's stories, etc. Finished it in about an hour & thought that time would have been better spent doing anything else. "
— Stephanie, 4/2/2010John G. Miller is a bestselling author and the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and non-government organizations internationally. He lives in Denver.