We live in the age of Computer Business Systems (CBSs)—the
highly complex, computer-intensive management programs on which large
organizations increasingly rely. In Mindless,
Simon Head argues that these systems have come to trump human expertise,
dictating the goals and strategies of a wide array of businesses, and
de-skilling the jobs of middle class workers in the process. CBSs are
especially dysfunctional, Head argues, when they apply their disembodied expertise
to transactions between humans, as in health care, education, customer
relations, and human resources management. And yet there are industries with
more human approaches, as Head illustrates with specific examples, whose lead
we must follow and extend to the mainstream American economy.
the shortcomings of CBS, providing an in-depth and disturbing look at how human
dignity is slipping as we become cogs on a white collar assembly line. Download and start listening now!