Sometimes there are situations that require human skills to put a person in place. This problem is often not an easy task, given that people are different and they leverage that reliably influence on some, others simply do not understand and will not work on them. In cases when a contact becomes intrusive or tries to hurt you, you must be able to stop the aggressor. How to do it with dignity, avoiding faux pas and rudeness, we describe in this audiobook.
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