Publisher Description
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
Written by the retention expert who pioneered the process, The Stay Interview shows managers how to
- anticipate an employee’s top issues;
- set realistic expectations from the start;
- respond to difficult questions;
- listen effectively and dig deeper;
- craft a detailed and effective stay plan complete with timeline; and
- assess each employee’s level of engagement, predict potential exits, and communicate results to upper management.
Complete with the five best questions to ask and sample scripts for different situations, The Stay Interview is the key to a more engaged and productive team.
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About Richard P. Finnegan
Richard P. Finnegan is the CEO of C-Suite Analytics, a consultancy specializing in engagement and retention including a software-based stay-interview solution. An in-demand speaker, he has been cited by BusinessWeek and Chief Executive as a leading thinker on employee retention.
About Timothy Andrés Pabon
Timothy Andrés Pabon is an English- and Spanish-speaking voice-over artist who has worked extensively in advertising and audiobook narration. He has had acting roles on House of Cards and has also been a costar on HBO’s acclaimed series The Wire opposite country music legend Steve Earl. As a stage actor, he has worked off-Broadway at the June Havoc Theatre, and his regional credits include Center Stage, the Shakespeare Theatre, Arena Stage, the Hippodrome, Olney Theatre, Rep Stage, and GALA Hispanic Theatre.