Emotional Intelligence (EI) is a strong indicator of individual, team, and organizational success. But stocking up on emotionally intelligent employees isn't enough: you need a concrete plan for putting this valuable resource to work. The EQ Difference offers an array of self-assessment tools and team-focused exercises that will help increase and leverage emotional intelligence both in individuals and in groups. It's filled with practical tips and suggestions for developing your own "emotional quotient," as well as that of your peers, employees, and even senior executives. Featuring real workplace examples, Letters to Leaders, and excerpts from actual performance reviews that show the positive impact of EI in a variety of environments, The EQ Difference will help your organization achieve greater productivity, higher morale, and better employee retention--all keys to stronger bottom-line results.
Accompanying figures and bibliography are included in the audiobook companion PDF download.
Co-published with SHRM.
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Adele B. Lynn is a leading consultant in the field of emotional intelligence and the author of Quick Emotional Intelligence Activities for Busy Managers, The EQ Difference, and other books.
Lisa Cordileone is an actor, voice-over artist, and audiobook narrator living in Los Angeles. She has narrated That Boy! by Jillian Dodd and The Publicist by Christina George, among other books.