Its not easy to be a manager. With growing resource constraints, relentless change, and high turnover, todays business climate poses many difficulties, but most managers point to the same greatest challenge: time. Daily crises require immediate attention, managers must drop everything to resolve the issue, they fall behind on their workand then another crisis takes over the next day. How can anyone find the time to manage? In truth, time isnt the problem, but the solution. Fire-fighting is a symptom of undermanagement, and all managers must rise to the challenge of maintaining regular and meaningful dialogue with each direct report. This does not mean more emails or pointless meetings, but highly structured, highly substantive communication. The very best managers hold ongoing one-on-one conversations that make expectations clear, track performance and offer feedback, provide guidance and direction, hold people accountable, and reward top performance. Based on twenty years of consulting with hundreds of thousands of managers, Bruce Tulgan shows any manager how to master the fundamental practice of effective management. For every challengeeven the most difficultrelentless high-quality communication is the best solution, and The 27 Challenges Managers Face shows how to tailor conversations to solve specific problems. Managers will learn specific approaches for issues including bad attitudes, friction and conflict, low performers who need to go the extra mile, top performers you want to keep and develop as leaders, and many more. By making effective ongoing conversations an ingrained part of their routine, managers will boost performance of their whole teamand make their own job easier. The 27 Challenges Managers Face is an indispensable back-to-basics resource for managers at all levels.
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“In a large…organization, a culture of strong…collaborative management is critical…Managers at all levels [should] have a copy on the shelf.”
David Zaslav, president and CEO, Discovery Communications