Publisher Description
Business success begins with trust.
Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly.
If you read (or listen to) nothing else on trust, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.
This book will inspire you to: develop trust through competence, legitimacy, and impact; understand the neuroscience of trust; follow through on your commitments to stakeholders; negotiate better with an untrustworthy counterpart; see your company through the eyes of your customers; and rebuild relationships after a breakdown of trust.
Download and start listening now!
About the Authors
Hans Christian Andersen (1805–1875) was born in Odense, Denmark, the son of a poor shoemaker and a washerwoman. As a young teenager, he became quite well known in Odense as a reciter of drama and as a singer. When he was fourteen, he set off for the capital, Copenhagen, determined to become a national success on the stage. He failed miserably, but made some influential friends in the capital who got him into school to remedy his lack of proper education. In 1829 his first book was published. After that, books came out at regular intervals. His stories began to be translated into English as early as 1846. Since then, numerous editions, and more recently Hollywood songs and Disney cartoons, have helped to ensure the continuing popularity of the stories in the English-speaking world.
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, eleven internationally licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
About Michael Butler Murray
Michael Butler Murray is an audiobook
narrator as well as an actor and producer known for Jersey Boys, Frontera, The Day of the Grackle, and iCarly: iGo to Japan.