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HBR's 10 Must Reads on Trust (with bonus article 'Begin with Trust' by Frances X. Frei and Anne Morriss): With Bonus Article 'Begin with Trust' by Frances X. Frei and Anne Morriss Audiobook
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Publisher Description
Business success begins with trust.
Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly.
If you read (or listen to) nothing else on trust, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.
This book will inspire you to: develop trust through competence, legitimacy, and impact; understand the neuroscience of trust; follow through on your commitments to stakeholders; negotiate better with an untrustworthy counterpart; see your company through the eyes of your customers; and rebuild relationships after a breakdown of trust.
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About the Authors
Xe Sands has more than a decade of experience bringing stories to life through narration, performance, and visual art, including recordings of the Nightwalkers series from Jaquelyn Frank. She has received several honors, including AudioFile Earphones Awards and a coveted Audie Award, and she was named Favorite Debut Romance Narrator of 2011 in the Romance Audiobooks poll.
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, twelve international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead them and their organizations more effectively and to make a positive impact.
You can find HBR at: hbr.org
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About Carolyn Jania
Michael Butler Murray is an audiobook narrator as well as an actor and producer known for Jersey Boys, Frontera, The Day of the Grackle, and iCarly: iGo to Japan.