Publisher Description
More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules.
The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world.
Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.
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About the Authors
James
K. Harter, PhD, is coauthor of the New
York Times bestseller 12: The
Elements of Great Managing, which is based on the largest worldwide study
of employee engagement. He joined the Gallup Organization in 1985 and was chief
scientist for their international workplace management practice. He has authored
or coauthored more than 1,000 research studies, some of which have been
reported on in bestselling management books, academic articles, book chapters,
and publications such as USA Today, the
Wall Street Journal, and the New York Times. He earned his doctorate
in psychological and cultural studies at the University of Nebraska-Lincoln. He
and his wife and their sons live in Omaha, Nebraska.
Rodd Wagner is a principal of the Gallup Organization. There he interprets employee engagement and business performance data for numerous Fortune 500 companies. His work has taken him to half the continents on the globe, the executive suites of major corporations in nearly every industry, the Pentagon, and the aircraft carrier USS Nimitz. He holds an MBA from the University of Utah Graduate School of Business and lives near Minneapolis, Minnesota, with his wife and children.
About John McLain
John McLain is an actor, professional voice talent, and Earphones Award–winning narrator. He has been a finalist for the prestigious Audie Award for best narration. On stage, he has appeared in The Sound of Music, My Fair Lady, Amahl & the Night Visitors, and The Music Man.