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Extended Audio Sample 12: The Elements of Great Managing Audiobook, by James K. Harter Click for printable size audiobook cover
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (1,039 ratings) (rate this audio book) Author: James K. Harter, Rodd Wagner Narrator: Rodd Wagner Publisher: Simon & Schuster Audio Format: Abridged Audiobook Delivery: Instant Download Audio Length: Release Date: February 2007 ISBN: 9780743568623
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The Sequel to the Million-Copy Classic that Revolutionized Employee Engagement

How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals?

More than a decade ago, The Gallup Organization combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the 1999 bestseller First, Break All the Rules. 12: The Elements of Great Managing is that management classic's long-awaited sequel. It follows great managers as they implement the 12 elements to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement. Download and start listening now!

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Quotes & Awards

  • “This book…provid[es] the concepts, evidence, and practical advice that will guide the much-needed revolution in the theory and practice of managing…If you only read one business book this year, 12 should be it.”

    Richard Florida, PhD, author of The Rise of the Creative Class

  • “This wonderfully documented book provides a clear case for the elements that enhance performance in organizations. Implementing the recommendations in 12 will most certainly increase the productivity of your employees.” 

    Ed Deiner, PhD, Joseph R. Smiley Distinguished Professor of Psychology, University of Illinois

  • 12 spells out…what good managers do to create employee engagement and the business benefits it brings. A truly practical and valuable book for the business world.” 

    Frank Schmidt, PhD, professor of human resources, University of Iowa

Listener Opinions

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Marci | 1/29/2014

    " Great stuff, empirically validated. Took me 5 years to open it, though. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Jeremy | 1/15/2014

    " The best book about management I've ever read. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Tedjimsmith | 12/9/2013

    " Intermountain participates in the Gallup survey regarding the 12 questions. I read this for help in defining an action plan. There are some fun stories but I didn't buy all the research. I had a hard time seeing some of the connections they were making. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Quinn | 12/6/2013

    " This book isn't really good enough to read page by page. I think you could sum up the book on one page, a list of the 12 elements of great managing. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Tracey | 11/30/2013

    " Fabulous book on creating and sustaining employee engagement! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Heather Stice | 11/27/2013

    " Anyone who has a job should read this. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Vadim | 11/20/2013

    " Great book! lots living examples absolutley must read, "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jalena | 9/27/2013

    " Great basic manual on how to manage a team, backed up with lots of data, and interesting case studies. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Eric Anest | 9/24/2013

    " Not a bad book, but doesn't significantly add to First, Break All the Rules. The reminders were helpful, yet the content isn't new enough to compel me to buy the book. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Timhyzdu | 9/23/2013

    " This book is several years old, but the concepts are timeless. This is a great book for new managers or those looking to break some bade habits. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Beth Rigatuso | 8/25/2013

    " This book is an excellent tool for building strong teams and keeping your most valuable asset (your employees) happy! The key is having all your managers understand and utilize the tools! "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Kristen | 8/8/2013

    " Would not have read if not for an initiative at work. Interesting but very related to the work Gallup does with it's engagement survey. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Kristina Hoerner | 3/9/2013

    " This book had management theories test by the Gallup poll people. While the table of contents looked interesting, it really did not seem like anything new. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Ryan | 2/18/2013

    " Easy to read, and of course, VERY relevant. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Queen3 | 10/21/2012

    " This author was wonderful on presentation and recommend every manager to read because they would understand as I do. Thank god I had a father who was firm and fair in life. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Blaire Brown | 7/1/2012

    " I only got through this book because I had to. I fell asleep mid-chapter three times. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Lori Grant | 3/15/2012

    " An optional-read book on management for knowledge workers, managers, executives, and entrepreneurs. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Lyn Christian | 1/28/2012

    " This is a must read "Bible" for anyone who is a manager or leader. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Kristen | 11/7/2011

    " A must-read for all managers! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 John Caves | 7/25/2011

    " If you didn't know anything about managing direct reports...this would help you lead them "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Quinn | 3/5/2011

    " This book isn't really good enough to read page by page. I think you could sum up the book on one page, a list of the 12 elements of great managing. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jalena | 12/22/2010

    " Great basic manual on how to manage a team, backed up with lots of data, and interesting case studies. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Lyn | 6/12/2009

    " This is a must read "Bible" for anyone who is a manager or leader. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Tracey | 3/21/2009

    " Fabulous book on creating and sustaining employee engagement! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Beth | 9/29/2008

    " This book is an excellent tool for building strong teams and keeping your most valuable asset (your employees) happy! The key is having all your managers understand and utilize the tools! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Heather | 9/9/2008

    " Anyone who has a job should read this. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Ryan | 7/29/2008

    " Easy to read, and of course, VERY relevant. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Kristina | 1/16/2008

    " This book had management theories test by the Gallup poll people. While the table of contents looked interesting, it really did not seem like anything new. "

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About the Author

James K. Harter, PhD, is coauthor of the New York Times bestseller 12: The Elements of Great Managing, which is based on the largest worldwide study of employee engagement. He joined the Gallup Organization in 1985 and was chief scientist for their international workplace management practice. He has authored or coauthored more than 1,000 research studies, some of which have been reported on in bestselling management books, academic articles, book chapters, and publications such as USA Today, the Wall Street Journal, and the New York Times. He earned his doctorate in psychological and cultural studies at the University of Nebraska-Lincoln. He and his wife and their sons live in Omaha, Nebraska.

About the Narrator

Rodd Wagner is a principal of the Gallup Organization. There he interprets employee engagement and business performance data for numerous Fortune 500 companies. His work has taken him to half the continents on the globe, the executive suites of major corporations in nearly every industry, the Pentagon, and the aircraft carrier USS Nimitz. He holds an MBA from the University of Utah Graduate School of Business and lives near Minneapolis, Minnesota, with his wife and children.