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Extended Audio Sample 12: The Elements of Great Managing, by James K. Harter Click for printable size audiobook cover
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (1,039 ratings) (rate this audio book) Author: James K. Harter, Rodd Wagner Narrator: Rodd Wagner Publisher: Simon & Schuster Audio Format: Abridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals?

More than a decade ago, The Gallup Organization combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the 1999 bestseller First, Break All the Rules.

12: The Elements of Great Managing is that book’s long-awaited sequel. It follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

Gallup’s study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics.

Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.

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Quotes & Awards

  • “This book…provid[es] the concepts, evidence, and practical advice that will guide the much-needed revolution in the theory and practice of managing…If you only read one business book this year, 12 should be it.”

    Richard Florida, PhD, author of The Rise of the Creative Class

  • “This wonderfully documented book provides a clear case for the elements that enhance performance in organizations. Implementing the recommendations in 12 will most certainly increase the productivity of your employees.” 

    Ed Deiner, PhD, Joseph R. Smiley Distinguished Professor of Psychology, University of Illinois

  • 12 spells out…what good managers do to create employee engagement and the business benefits it brings. A truly practical and valuable book for the business world.” 

    Frank Schmidt, PhD, professor of human resources, University of Iowa

Listener Opinions

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Marci | 1/29/2014

    " Great stuff, empirically validated. Took me 5 years to open it, though. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Jeremy | 1/15/2014

    " The best book about management I've ever read. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Tedjimsmith | 12/9/2013

    " Intermountain participates in the Gallup survey regarding the 12 questions. I read this for help in defining an action plan. There are some fun stories but I didn't buy all the research. I had a hard time seeing some of the connections they were making. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 by Quinn | 12/6/2013

    " This book isn't really good enough to read page by page. I think you could sum up the book on one page, a list of the 12 elements of great managing. "

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