Publisher Description
The Sequel to the Million-Copy Classic that Revolutionized Employee Engagement
How do great managers inspire top performance in employees? How do they generate enthusiasm, unite disparate personalities to focus on a common mission, and drive teams to achieve ever-higher goals?
More than a decade ago, The Gallup Organization combed through its database of more than 1 million employee and manager interviews to identify the elements most important in sustaining workplace excellence. These elements were revealed in the 1999 bestseller First, Break All the Rules. 12: The Elements of Great Managing is that management classic's long-awaited sequel. It follows great managers as they implement the 12 elements to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Gallup's study now includes 10 million employee and manager interviews spanning 114 countries and conducted in 41 languages. In 12, authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement.
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"This book is an excellent tool for building strong teams and keeping your most valuable asset (your employees) happy! The key is having all your managers understand and utilize the tools!
"
—
Beth (5 out of 5 stars)
About the Authors
James
K. Harter, PhD, is coauthor of the New
York Times bestseller 12: The
Elements of Great Managing, which is based on the largest worldwide study
of employee engagement. He joined the Gallup Organization in 1985 and was chief
scientist for their international workplace management practice. He has authored
or coauthored more than 1,000 research studies, some of which have been
reported on in bestselling management books, academic articles, book chapters,
and publications such as USA Today, the
Wall Street Journal, and the New York Times. He earned his doctorate
in psychological and cultural studies at the University of Nebraska-Lincoln. He
and his wife and their sons live in Omaha, Nebraska.
John McLain is an actor, professional voice talent, and Earphones Award–winning narrator. He has been a finalist for the prestigious Audie Award for best narration. On stage, he has appeared in The Sound of Music, My Fair Lady, Amahl & the Night Visitors, and The Music Man.