Frequently Asked Questions

From the AudiobookStore.com home page, click the link located at the top right of your screen labeled "Login." This will direct you to a page where you will see "Create an Account" on the left. Once you’ve entered the requested information, click the "Create Account" button.

Please ensure that both your username (email address) and password do NOT contain any of the following special characters or symbols: # + / ? % &

If your account was previously created with one of these special characters you may experience difficulties logging in to the website. If this is the case, please use the password reset tool. If you encounter any issues with the password reset tool please email us to initiate a password reset, or chat with us by clicking on the orange chat button at the lower right of our site.


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We apologize for any inconvenience, but we do not currently have a Customer Care phone line. Rest assured our email and chat support team is eager and ready to reply to your inquiries. If you feel you’re not getting resolution via email or chat, please provide your phone number in any of your messages, and let us know you wish to be contacted via phone, and one of our support team members will call you personally.


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If you don't receive an email with a temporary password (please allow at least 15 minutes for the email to arrive), please check your "junk mail" or "spam" folder. If you do not see it there please contact us by chat by clicking on the orange button at the bottom right corner of our website, or by email.


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How do I reset my password? Helped 1 customers.

You can change your password while logged in or not.

While not logged in: Go to the AudiobookStore.com home page and click the "Login" link located at the top right of the page. This will take you to the "Login/Create Account" page. Click on the "Forgot your password?" link (above the Login button) and you will be asked to provide the email address that you used when setting up your account. Type your email address and click on "Submit". You will then receive a message stating "Your password has been reset, and an email sent to <your email> with the new password. Please allow up to 15 minutes for the email to show up in your inbox. If you do not receive this email within 30 minutes please check your spam/junk mail folder.

While logged in: Click the "Account" link located on the top right of the home page and then choose "Account Details" from the dropdown menu. This will take you to your "My Account" dashboard. Under the heading "My Account," Click on the "Edit" link to the right of "Login Details". This will expand your details section so you can change your password, email address, and/or name.

Please note: Your password should be at least 6 characters and have at least one capital letter and one number for enhanced security.


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If you are experiencing difficulties logging in it may be due to having outdated browser files known as "cookies." Typically clearing your web browser cache and then attempting to login again will fix the problem. We have included some browser-specific tips below. If you are still unable to sign in with your new password please email us or chat with us by clicking on the link at the bottom right corner of our website and we will further investigate the matter for you.

How to clear your Web Browser Cache

Please note: As browsers are updated frequently these instructions are subject to change at any time. If you have any questions always consult your browser’s help files for the most up-to-date instructions.

Google Chrome

Click the "Wrench" icon on the upper-right corner of your screen and then choose the "History" option. Look to the top left-hand corner of the history settings window and click the button labeled "Clear all browsing data." The "Clear browsing data" dialogue box will now appear. Please ensure that all items are checked EXCEPT for "Deauthorize Content Licenses." Also, please ensure that "Obliterate the following items from:" is set to "The beginning of time." Next, click the "Clear browsing data" button at the bottom-left corner of the dialogue box.

Internet Explorer 9

Click the cog/sprocket icon located at the top-right corner of the Internet Explorer browser window and choose "Internet Options." Look under "Browsing history" and click on "Delete." Be sure that all items are checked EXCEPT for "Preserve Favorites Website Data," and click the "Delete" button at the bottom of the "Delete Browsing History" dialogue box. Now click "Ok" to exit out of internet options.

Firefox

If you do not see browser options at the top of your Firefox browser window (such as File, Edit, or View) right click anywhere on the top edge of the window and check ‘Menu Bar.’ Next, click the "Tools" dropdown and select the "Options" menu. Click on the "Privacy" option near the top and select the blue link that is labeled "Clear your recent history." Please ensure that all boxes are checked under the "Details" option. It is also important that the "Time range to clear" option is set to "Everything." Click "Clear Now" and OK.

Safari

At the Menu bar, click Safari and go to preferences. Click the Privacy icon, and look under "Remove All Website Data." Look directly below "remove all website data" and you should see "X websites that store cookies and other data." If you have passwords setup on specific sites, write them down for future use. Click "Remove All Website Data," to clear your browser cache and cookies. Close Safari, re-launch, and login to your AudiobookStore.com account.


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Why do I need a password? Helped 1 customers.

The best way to protect your account information is by adding a password to ensure you are the only one accessing your account.  Passwords protect your account information, such as your address, library, order history, and payment information.  Requiring a password ensures privacy of such information from others or if you access AudiobookStore.com from a shared or public computer.


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What if my email changes? Helped 0 customers.

If you are able to log into your account, please log in and click on the "Account" link in the upper right hand corner of our site, then click on "Account Details". Click on the "Edit" button to the right of "Login Details" and you can change your email address (or password) in the appropriate field.

If you are not able to log into your account, please either email us or chat with us by clicking on the link at the bottom right corner of our website.


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Due to the immense convenience and greatly reduced environmental impact of digital downloads we no longer offer audiobooks on cassettes, CDs, or MP3 CDs. Please note that our audiobooks can easily be converted to CD if you prefer that format.


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Unabridged audiobooks consist of the book in its entirety, exactly as it was written. No content is edited or omitted. Readers are listening to the book precisely as the author intended it to be heard.

Abridged audio books are a shortened version of the original. They may be condensed due to time constraints, or in some cases due to content. Abridged audiobooks may have sections of the book removed although the publishers typically try to come close to the "spirit" of the original writing.


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Yes, you can purchase audiobooks at Regular Price (non-member prices) without signing up for a FlexPass™ membership. FlexPass™ membership was designed to make listening more economical for all customers, whether you're a light or heavy listener. Your ridiculously low $3.95 FlexPass™ membership fee unlocks extremely discounted pricing on ALL audiobooks in our inventory (over 90% priced at or below $12.95). Note: although membership is not required, a valid customer account is required for all purchases, both member and non-member. Your customer account provides access to your audiobooks on your computer and via our award winning apps.


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At this time, we do not offer a free physical copy when you purchase a downloadable audiobook.


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We can accept US and international orders for audiobooks with resale rights in your particular geographical location, as dictated by the publisher of the audiobook. Geographic resale rights restrictions are integrated into the website. If the publisher does not allow a particular audiobook to be sold within your geographical region, you will see gray buttons that read, "GEO-RESTRICTED", and will be unable to add that audiobook to your cart. If you see these gray buttons, and feel there is an error and you should be able to purchase the audiobook (perhaps you are active US military overseas), please contact customer care so that we may review your issue and help in any way we can.


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How long will my download take? Helped 14 customers.

The answer to this question is based on a variety of factors and depends primarily on your internet provider’s speed. A high speed internet connection, such as DSL, Cable or Fiber Optic is recommended for fast downloading.

A typical audiobook is about 10-12 hours in length - roughly 300-400 Megabytes. With a 7 Megabit broadband connection to your PC or Mac, it would take approximately 6-7 minutes to download an entire book.

For our mobile App, you can choose to use either a WiFi connection (when available) or a wireless 3G/4G/LTE (data) connection. WiFi will be a much faster and more reliable connection than using your wireless carrier’s internet connection. Typically a home WiFi connection will download a standard title in about 7-10 minutes.

Please note this is just an approximation based on a certain set of circumstances. Your experience may vary.


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No, our audiobooks do not include transcriptions.


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At this time, we cannot offer a free downloadable copy when you already purchased an audiobook on physical media. Certain publisher restrictions prevent us from being able to provide this service.


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All digital downloads you have purchased from AudiobookStore.com will be displayed on your "My Library" page when logged in. Your order history can be accessed by clicking the "Account Details" link on your "My Library" page.


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To receive exclusive AudiobookStore.com savings and coupon offers, as well as updates on new titles, sign up for our email newsletter. You can either opt in to the newsletter through your account settings or click on the "Sign me up!" section in the second orange banner on our home page.


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How Do I Access "My Library?" Helped 4 customers.

After logging into your AudiobookStore.com account, click the "My Library" text link in the top right area of our site, which will bring you to your "My Library" page.


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Currently there are a few ways to contact AudiobookStore.com.

1. Send us an email by us by clicking on this link.

2. Chat with us by clicking on the chat link at the bottom right corner of our website.


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You can reach our Customer Care team by email here.


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How do I review a title? Helped 2 customers.

On our website:

While not logged in: Simply search for the title and click the "rate this audiobook" link directly beneath the star rating.

While logged in: Navigate to "My Library" and click "Write a Review" by the audiobook you’d like to review.

Though our App:

While on the player screen, tap on the "settings" button and then choose the "Rate this Audiobook!" option.

Please note that you can write a review for any title on its product page regardless of whether you have purchased it or not.


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When can I contact Customer Care? Helped 2 customers.

You can send an email to us 24 hours a day, 7 days a week. Chat hours are from 8AM - 5PM CST M-F. It is our goal to have a response to you within 24-48 hours of receipt of your request.


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By writing reviews you can have your voice and opinion heard. Additionally you will be assisting other AudiobookStore.com customers in making informed decisions about audiobooks they are considering purchasing.

Please note that you can review any title on its product page regardless of whether you purchased the audiobook.


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The following guidelines are meant to assist you in writing a review that is helpful to AudiobookStore.com customers.

Helpful hints:

  • Keep your review specific to the book you are reviewing
  • Let us know what you liked or disliked and why
  • Please give us at least 40 words but no more than 5,000
  • Have fun with it—we will not be grading your work!

What is not allowed?:

  • Profane or obscene phrases and words
  • Personal attacks
  • Promotion of illegal or immoral behavior
  • Promotional content such as advertisements

Discouraged content:

  • Spoilers — you don’t want to ruin it for someone else
  • Don’t include any personal information, phone numbers, addresses, etc.
  • Customer service or technical issues – Please contact us directly for issues such as these by clicking on the link here.


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What is "My Library?" Helped 0 customers.

"My Library" is a listing of all digital download titles that you’ve purchased from AudiobookStore.com. It is also where you go to download your audiobooks to your computer or laptop.

Please note: if you are using a browser on a mobile device operated by Android or iOS, we advise installing our free app by clicking on the appropriate link below:

AudiobookStore App for Android on Google Play

AudiobookStore App for iOS devices on iTunes


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We're so sure you'll love saving money with FlexPass™ that you'll never want to cancel your membership, but if you do decide you'd like to cancel you shouldn't be penalized for it. You'll always have access to your purchased audiobooks, even if you cancel FlexPass™. Your library titles will always be available and can be re-downloaded as many times as needed. Simply log into your AudiobookStore.com account on your computer, laptop, tablet or mobile device (via our award winning apps), click or tap "My Library" and you'll have the same instant access to all of your audiobooks.


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FlexPass™ membership is only $3.95 per month and provides exclusive access to super low prices on every audiobook in our store (90% are priced at or below $12.95 with membership). As long as you’re a member, your FlexPass™ benefits never expire - so download as many audiobooks as you want, whenever you want. Click here for more information about FlexPass™.


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First, log into your AudiobookStore.com account, then go to "Account Details" (which is selectable from the dropdown menu under the "Account" link at the top right of our site). Under "FlexPass™ Details", click on the "Cancel FlexPass™" link, confirm, and you're done.


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There are no complicated subscriptions at AudiobookStore.com. We offer one simple and convenient membership plan. Listen to more without committing to more!


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Yes, you can purchase audiobooks at Regular Price (non-member prices) without signing up for a FlexPass™ membership. FlexPass™ membership was designed to make listening more economical for all customers, whether you're a light or heavy listener. Your ridiculously low $3.95 FlexPass™ membership fee unlocks extremely discounted pricing on ALL audiobooks in our inventory (over 90% priced at or below $12.95). Note: although membership is not required, a valid customer account is required for all purchases, both member and non-member. Your customer account provides access to your audiobooks on your computer and via our award winning apps.


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With FlexPass™ membership, which is only $3.95 per month, you will receive exclusive access to super low prices on every audiobook in our store (90% are priced at or below $12.95 with membership). As long as you’re a member, your FlexPass™ benefits never expire - so download as many audiobooks as you want, whenever you want.


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To sign up for FlexPass™, find a title you wish to purchase, choose the "Add to Cart" button just beneath the FlexPass™ Price option and complete checkout. Once you're enrolled, simply login to see your exclusive FlexPass™ prices and purchase as many audiobooks as your heart desires at our super low FlexPass™ member prices.


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No. There is no need for codes, tokens, or credits to save with AudiobookStore.com. All that is required is to sign up and start listening!


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Our audiobook content is currently DRM (Digital Rights Management) free! This means you are allowed an unhindered experience with the audiobooks you have purchased. You may play your purchased audiobooks on any number of computers and/or popular mobile devices that you own.


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.M4b files are compatible with iTunes and will play on almost all Apple devices. These are the latest advancement in audio file technology. They are audiobook-friendly versions of m4a files which are smaller while offering better sound quality. The m4b files can be "bookmarked" allowing you to return to the last listening point of your audiobook.

.Mp3 files offer the widest compatibility of nearly any audio format. These are the most widely used form of compressed audio files. They download quickly and play in most media players. If you’re using an older operating system or media device, download mp3 files to ensure the highest compatibility.


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Yes, you can burn your audiobook to a CD for your individual use only. Please consult your preferred CD burning software manufacturer’s documentation for more detailed information. For general information related to burning to CD (or DVD) using Mac OSX or Windows operating system's built-in burning functionality, please see the FAQ below titled, "How do I burn an audiobook to a CD or DVD?"


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Our audiobooks are compatible with PC and Mac desktop and laptop computers, as well as popular mobile devices including all iOS devices (such as iPhone, iPod, iPad, etc) and all Android devices.

For the best experience we highly recommend downloading our Free Apps for Android and iOS devices from the following links:

AudiobookStore App for Android on Google Play

AudiobookStore App for iOS devices on iTunes

Note: Although our app is fully compatible with Kindle Fire, and is available in the Amazon Appstore, the device itself appears to be restricting our app from downloading (as well as similar apps from similar services). However, you may still transfer and play your downloaded audiobooks on eReaders such as Kindle Fire and Nook Color/Tablet by following the manufacturer's recommended method for transferring mp3 files onto the device, or refer to the corresponding FAQ for downloading and syncing files using your PC.


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Often errors can occur in web browsers due to older "cookies" or "offline files" that can conflict with your current browsing experience. As our browsers are continually updated, some of the steps below are subject to change. If you have any questions always consult your browser’s help files for the most up-to-date instructions.

Google Chrome

Click the "Wrench" icon on the upper-right corner of your screen and then choose the "History" option. Look to the top left-hand corner of the history settings window and click the button labeled "Clear all browsing data." The "Clear browsing data" dialogue box will now appear. Please ensure that all items are checked EXCEPT for "Deauthorize Content Licenses." Also, please ensure that "Obliterate the following items from:" is set to "The beginning of time." Next, click the "Clear browsing data" button at the bottom-left corner of the dialogue box.

Internet Explorer 9

Click the cog/sprocket icon located at the top-right corner of the Internet Explorer browser window and choose "Internet Options." Look under "Browsing history" and click on "Delete." Be sure that all items are checked EXCEPT for "Preserve Favorites Website Data," and click the "Delete" button at the bottom of the "Delete Browsing History" dialogue box. Now click "Ok" to exit out of internet options.

Firefox

If you do not see browser options at the top of your Firefox browser window (such as File, Edit, or View) right click anywhere on the top edge of the window and check ‘Menu Bar.’ Next, click the "Tools" dropdown and select the "Options" menu. Click on the "Privacy" option near the top and select the blue link that is labeled "Clear your recent history." Please ensure that all boxes are checked under the "Details" option. It is also important that the "Time range to clear" option is set to "Everything." Click "Clear Now" and OK.

Safari

At the Menu bar, click Safari and go to preferences. Click the Privacy icon, and look under "Remove All Website Data." Look directly below "remove all website data" and you should see "X websites that store cookies and other data." If you have passwords setup on specific sites, write them down for future use. Click "Remove All Website Data," to clear your browser cache and cookies. Close Safari, re-launch, and login to your AudiobookStore.com account.


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iOS:

On an iOS device there are 2 ways you can update our app to the latest version.

1) Open the "App Store" app on your device and choose the "Updates" icon in the lower right of the screen. Once on the "Updates" screen, scroll through the apps list until you see the "Audiobook Store" app and tap the "UPDATE" button to initiate the update.

2) Open the "App Store" app on your device and search for "audiobookstore". Look for our green square icon with black and white "audiobookstore.com" lettering and tap the "UPDATE" button to initiate the update.

Android:

1) If your device is set to receive and install application updates automatically there's nothing you need to do. It will always be taken care of in the background by Android.

2) If your device is not set to receive and install application updates automatically you will receive a message from Google Play informing you when an update is available. Simply follow the prompts to update.


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Windows PC

To burn an audiobook (or multiple audiobooks) to a CD or DVD in Windows perform the following steps.

1) Insert a blank writable disc, such as a CD-R, CD-RW, DVD-R, DVD-RW, or DVD+RW disc, into your computer's CD, DVD, or Blu-ray disc burner.

2) In the "AutoPlay" dialog box that appears, click "Burn files to disc using Windows Explorer." If the "AutoPlay" dialog box does not appear, click the Windows Start button, then click "Computer", and then double-click your disc burner.

3) In the "Burn a Disc" dialog box, type a name for the disc in the "Disc title" box, click "With a CD/DVD player", and then click "Next."

4) Open the folder that contains the files you want to burn, and then drag the files into the empty disc folder. Note: to select more than one item, press and hold the Ctrl key, and then click the files you want to burn.

5) On the toolbar, click "Burn to disc", and then follow the steps in the wizard. Afterward the selected files will be copied to the disc. When the disc burning is complete, the disc burner tray will open and you can remove the disc.

Apple Mac

To burn an audiobook (or multiple audiobooks) to a CD or DVD in OSX perform the following steps.

1) Insert a blank writable disc, such as a CD-R, CD-RW, DVD-R, DVD-RW, or DVD+RW disc, into your Mac's CD, DVD, or Blu-ray disc burner.

2) Choose "Open Finder" from the Action pop-up menu and then click "OK."

3) Your blank disc will now appear as an icon on your desktop but its icon lets you know that it's a recordable CD or DVD.

4) Drag your audiobook files onto the disc icon until the disc contains all the files you wish to burn to the disc.

5) Open the disc icon and click the "Burn" button in the top-right corner of the disc's window, or click the "Burn" icon (which looks like a radioactivity warning sign) to the right of the disc in the sidebar.

6) Choose a burning speed from the "Burn Speed" pop-up menu, click the "Burn" button, and in just a few minutes your disc will be finished.

NOTE: The above is only meant to provide general guidance based on the Mac OSX and Windows operating system's built-in disc burning functionality. If you have trouble with this process, please consult Apple or Windows technical support for assistance. Unfortunately we are not equipped to troubleshoot third party applications or operating systems.


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If you are experiencing technical difficulties retrieving your download or playing it on your device please email us or initiate a chat session by clicking on the orange button at the bottom right corner of our website. When contacting us please be sure to include your name, telephone number (if you are requesting phone assistance), order number (if available), and details of the download issue. It is our goal to respond to all email correspondence within 24 to 48 hours. Please note that all purchases of audiobook downloads are considered final.


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What is an .m4b file? Helped 2 customers.

M4B is an advanced file format allowing for chapter searches and bookmarking when listening to audiobooks. These files are best when used on an Apple iOS device, such as an iPhone, iPad or iPod. Not all audio players support the .m4b format.


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What is an .mp3 file? Helped 2 customers.

An MP3 file is a basic compressed audio file, which allows it to be sent easily over the Internet.  It is the most compatible audio format and is supported by a multitude of devices.


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It is possible that your audiobook download was interrupted when you originally initiated the download process, which is typically caused by wifi or data signal loss. This can result in some tracks/chapters failing to completely download.

If this is the case, simply resume downloading by navigating to the "Tracks/Chapters" screen of the affected audiobook (tap the audiobook image on the "My Library" screen and then tap the menu icon in the upper right corner of the audio player). On the "Tracks/Chapters" screen, locate the track/chapter with the dark black cloud icon, which will directly follow the last successfully downloaded track/chapter, and tap it (the cloud icon) to begin the download process again. Once you tap the black cloud icon, the remaining tracks/chapters will download automatically, as long as you have a stable wifi or cellular data connection.

If the previous step does not resolve your issue, try deleting the audiobook and downloading it again (note your current playback position before deleting so you can easily return to that position once you download the tracks/chapters again). To delete the audiobook, navigate to the "My Library" screen and hold your finger down on the audiobook image until the "Delete Audiobook?" message appears. Tap "Yes" to confirm deletion. After deleting the audiobook, tap the audiobook icon again to restart the download process (make sure your "Filter" setting is set to "Show my entire Library" if you no longer see the audiobook you just deleted).

If downloading the audiobook again does not fix the playback issue, as a last resort try deleting and reinstalling our app (NOTE: Before uninstalling, make a note of your bookmark location(s), for all of your audiobooks, since uninstalling will remove your audiobooks and bookmarks from the device). After reinstalling, log into the app again and you will see your title(s) available again in your "My Library". Ensure you have a stable wifi or cellular data connection and download your audiobook(s) again.

This last step (reinstalling the app) is an extreme suggestion, but based on feedback we've received from some customers, this option actually resolves most issues. There is always the potential (with any app) that something becomes corrupt with the database, and performing a reinstall typically resolves most issues.


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Here are a few things to try:

1) On the "My Library" screen of the app, using your finger, tap and swipe downward from the top of the white background area (just beneath the orange header), then remove your finger from the screen. This will force the app to "ping" our server for new audiobooks that you've purchased since you last opened the app. Make sure you are connected to either wifi or your cellular data network before refreshing. Without an internet connection it is impossible for the app to update.

2) In the app, on the "My Library" screen, tap the "Filter" link in the bottom orange bar and choose "Show my entire Library" in the options window that pops up. This will display all audiobooks available for download in your Library. If this solves your issue, make sure you always choose this Filter option when you’re ready to download additional audiobooks that you purchase.

3) If you tried searching for titles using the search function on the My Library screen, your available titles may be hidden. Please try tapping on the magnifying glass in the lower left of the My Library screen in your app, which will bring up the search field. Tap the round gray "x" icon you see at the right edge of the white search box, which will remove any previous search words you may have had entered into this box, and then tap the magnifying glass icon just to the right of the "x" icon. This will close the search field and restore your audiobooks.

4) Try logging out and then logging back into the app. This forces the refreshing of the app's database with our servers more thoroughly than a swipe-refresh. To log out, go to the "Settings & Options" screen and tap the green toggle button to the right of your email address under the "Account" section.

5) If the above steps do not work, try deleting and reinstalling our app. NOTE: Before uninstalling, make a note of your bookmark location(s) since uninstalling will remove your audiobooks and bookmarks from the device. After reinstalling, log in again and see your title(s) are now available. We realize this is a somewhat extreme measure, but based on feedback we've received from some customers, this option actually resolves most issues. There is always the potential (with any app) that something becomes corrupt with the database, and performing a reinstall typically resolves most issues.


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We accept most major credit cards, including Visa, Mastercard, Discover, and American Express. We do not accept any other forms of payment at this time, such as Paypal, Bitcoin, Check or Money Order.


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Yes.  We accept most major credit cards including Visa, Mastercard, and Discover.


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Your credit card information is stored on AudiobookStore.com by encrypting the data using Triple DES (3DES) or Triple Data Encryption Algorithm (TDEA or Triple DEA) symmetric-key block cipher, which applies the Data Encryption Standard (DES) cipher algorithm three times to each data block.  This approach follows industry standards for the highest level of safe storage of credit card information. Triple DES encryption is fully PCI compliant, which is the credit card industry’s safety standard for protecting credit card information. Our representatives only see the last 4 digits of your credit card, which are used only for verification purposes only.


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In order to enter or change your credit card information perform the following steps.

1) Log into your AudiobookStore.com account using the "Login" link at the top-right of our site.

2) Click on the "Account" link at the top-right of our site and choose "Account Details" from the dropdown menu to go to your account page.

3) Find the "Payment Information" section and click "Edit".

4) Enter your credit card details in the appropriate fields and click the "Save" button when complete.


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What if my order is incorrect? Helped 3 customers.

If for any reason your order is incorrect, you can chat with us by clicking on the chat link (the orange button) at the bottom right corner of our website or email us to report the situation. Please be sure to include your name, telephone number (if you are requesting phone assistance), order number (if available), and details regarding the issue. PLEASE DO NOT include any credit card information. It is our goal to respond to all email correspondence within 24 to 48 hours.


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What if I have a billing error? Helped 2 customers.

In the event of a billing error, or an incorrect charge to your credit card, you can either email us or chat with us by clicking on the chat link at the bottom right corner of our website. Please be sure to include your name, telephone number, order number (if available), and details of the billing issue. PLEASE DO NOT include any credit card information. It is our goal to respond to all email correspondence within 24 to 48 hours.


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For your protection, we ask that you enter an extra 3-4 digit number variously referred to as the CSV, CVV, or CVN when making a purchase. This code provides an extra layer of protection against credit card fraud. The code is not your PIN number. It is an extra ID printed on your credit card.

Visa, MasterCard, and Discover: The code is the three-digit number following the credit card number on the back of the card in the top-right corner of the signature box.

American Express: The code is the four-digit number on the right and directly above the credit card number on the front of the card


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Our audiobooks are compatible with PC and Mac desktop and laptop computers, as well as popular mobile devices including all iOS devices (such as iPhone, iPod, iPad, etc) and all Android devices.

For the best experience we highly recommend downloading our Free Apps for Android and iOS devices from the following links:

AudiobookStore App for Android on Google Play

AudiobookStore App for iOS devices on iTunes

Note: Although our app is fully compatible with Kindle Fire, and is available in the Amazon Appstore, the device itself appears to be restricting our app from downloading (as well as similar apps from similar services). However, you may still transfer and play your downloaded audiobooks on eReaders such as Kindle Fire and Nook Color/Tablet by following the manufacturer's recommended method for transferring mp3 files onto the device, or refer to the corresponding guide under the "Download/Sync/Transfer" section of our FAQs for downloading and syncing files using your PC.


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When viewing your "Library" find your title and click the "Download" to its right and then choose what type of format you wish to use.

(Note: you will have to re-download the books in the new format.)


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Our site is compatible with the most popular web browsers for PC, Mac and Mobile Devices, including Internet Explorer, Google Chrome, Safari, and Mozilla Firefox.

After making purchases with your preferred web browser, you can access "My Library" to initiate a download of a title to your PC or Mac. For mobile devices, we recommend downloading and installing the Free AudiobookStore.com app. Anytime you purchase a new title, the App will detect and make it available to download to your library bookshelf. You can then immediately begin listening to the book!

Note: If you’re not using a cellular data plan you must be near a strong Wi-Fi (Wireless) connection to download books.

You can download our app from the following links:

AudiobookStore App for Android on Google Play

AudiobookStore App for iOS devices on iTunes


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Due to the length of some audiobooks, it is necessary to split them up into multiple downloads. This allows you to start listening to the first chapter as soon as it is downloaded without having to wait for the rest of the book to finish downloading.


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NOTE: Some MP3 players may come with special software to install in order to transfer files from a PC to the MP3 Player. If this is the case, please utilize the manufacturers software in lieu of the procedures below. Consult their documentation for more detailed information if necessary.

  1. From "My Library," locate the title you would like to transfer and click the orange "Download" button. The format selection dialogue box will appear. Choose the .mp3 format (m4b is for Apple portable devices).
  2. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase.
    • On a PC you can access the "Downloads" folder by going back to the Windows Start button and clicking "Documents", then clicking "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer, please go to that browser’s respective Download folder) and leave the folder open.
    • On a Mac you can access the "Downloads" folder by clicking on the Finder (desktop), opening a new finder window (tap the Command+N keys at the same time), and choosing the "Downloads" folder under the "Favorites" list in the left column of the window. You can also click the "Go" menu at the top of the screen and choose "Downloads" to open the folder containing your downloaded files.
    • Connect your MP3 Player via a USB cable to an available USB port on your computer.
    • Next, you will receive a Removable Disk dialogue box with some options. Choose the "Open folder to view files" link under General Options. A new "Removable Disk" window will open. Browse to the "Music" folder (if available). Every device will be formatted slightly differently; simply move your audiobooks into the same folder that you would use for a normal music file.
    • Now drag and drop your purchase from the "Downloads" folder over to the appropriate folder and your purchase will be available for listening on your MP3 player.

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Please click on the following link to download our app from the iTunes Store:

AudiobookStore App for iOS devices on iTunes

Once the application is installed, the icon will appear on your home screen. Tap this icon to open the AudiobookStore application.

After launching the application, the following screen will appear. Now tap the "Login" button.

Enter the email address and password you use to sign into the AudiobookStore.com online site, and tap "Login"

After signing in, you will be taken to your library. You will find the books you have purchased from AudiobookStore.com.

- If your title has not been downloaded already - tap the cover art to begin the downloading process.

- Note: If you have made a recent purchase and you are not seeing it in the application library, it usually means that the application needs to be refreshed.

- Scroll from the top row of books to the bottom of the library screen in order to trigger the library refresh function.

Once you have initiated the downloading process for your desired title, the application will display the track list. The track list contains all of the tracks within the selected book; you may have to scroll down to the bottom of the track list to see the total number of tracks the book contains.

A lighter gray bar will move across a track as it loads; after the track has loaded, you will see the playback time on the right changes from the color grey to solid black. You have the ability to stop a download if you must leave the Wi-Fi network, or if you lack time to finish downloading. Simply tap the stop icon located to the right of the individual loading track. The stop icon looks like a square within a circle.

If your title stopped downloading when you return to your device, you will be met with a "resume download" alert. In order to continue loading tracks, tap "resume" to return to the track list.

You can play a specific loaded track by tapping it in the track list view. You will see the orange playback progress bar displayed within the track that is playing. A playback timer to the right of the playing track will display how much playback time remains for the track. Press the triple horizontal line button in the upper left to show the AudiobookStore player.

This is the application’s main player view, where you will have several controls. The controls are described below;

  1. Open Settings view (you can adjust your player settings with this view, see fig. a below)
  2. Scrolling title name and author
  3. Open track view
  4. Social networking (recommend/review the title on your networking page!)
  5. Fast Forward or Rewind to a specific point in the track by pressing and dragging your finger back and fourth. The number on the left is where you are currently at within that track, the number on the right is the total playtime in the track.
  6. Move to your settings menu while the title plays.
  7. Rewind by the amount of seconds you preset in settings (30 seconds by default).
  8. Pause or Play
  9. Fast forward by the amount of seconds you preset in settings (30 seconds by default).
  10. Tag a "bookmark" where you are at to come back later. To view your saved bookmarks for your current title, swipe the player to the left and you will see a tab/option for bookmarks.
  11. Scrub bar to raise/lower or mute your volume.

Tapping the settings button...

Tapping on the title art in the main player view will display alternative controls:

  • The Playback Speed: controls how fast the book will play upon playback.
  • The Sleep Timer Function: this function will redirect you to the sleep timer, enabling you to choose from a list of sleep times.
  • The Bookmark Function: This allows you to bookmark a track; bookmarked tracks will be sent to the "Bookmark" section of the application.

The playback speed can be increased by tapping the playback speed control. This will increase the speed by half of the original rate to a maximum of 3x times the original.

Tapping the sleep timer from the main player control will redirect you to the sleep timer screen where you will be able to choose an interval of time at which the book will stop playing.

While in the main player, you can bookmark a track by tapping the "Bookmark" control. This is useful if you wish to return to the section you are currently listening to at a later date or time. Bookmarked tracks are accessed in the Bookmark section of the application by tapping the "Bookmark" tab while in the track list view.

While in the AudiobookStore app, you can always navigate to the navigation list, player (or library), and task list views by pressing on the triple horizontal buttons to the left and right.

Your Navigation list will show the following;

  • Your Library
  • Current Audiobook (book you are currently playing)
  • Settings & Options (see below)
  • Rate Our App at the iOS app store

The application settings enable you to:

  • Toggle your mobile data downloading (standard mobile data rates apply)
  • Set the default control settings for the main player view
    • Playback = Speed your title will play
    • Rewind/Advance Rate = rewind and fast forward increments
  • Log out of your account by tapping the toggle button
  • Send us a message/review/input/suggestion

While in your library view, hold your finger down on the cover art to display pop up controls "Delete".

  • Deleting a title will erase the downloaded content from your device’s local memory; when the content has been removed, a green arrow on the bottom right corner of the title cover art will appear. Once the green arrow appears, tap the cover art to download the title again.
  • Note: "Deleting" a book only removes it from the local storage area on your device. Purchased books will always be available in your AudiobookStore.com Library to download at a later date with no restrictions.

While in the library view, you have the ability to filter your books by tapping the "Filter" option at the bottom of the screen. This will display several filter options:

  • Show entire library: displays all of the books currently in your main library view
  • Only show downloaded: display all of the books that have been downloaded from your library to your specific device.
  • Show titles not downloaded: displays all titles that have not yet been downloaded
  • Hidden: displays all of the titles you have hidden from your library view

You will be able to sort your titles in the Library view by pressing the "Sort" function at the bottom of the screen. This feature allows you to sort by:

  • Purchase date: displays your most recent purchases from current to the oldest title in your library
  • Title: alphabetizes your titles and display them in A-Z format
  • Author: sorts your titles by the first name of the author in alphabetical order


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Log into your AudiobookStore.com account and access your purchased content via the "My Library" link at the top right of our site, using the PC or Mac you wish to download it onto. Find your title and click the "Download" button to the right of it, and then choose your preferred audio format to initiate downloading. You can also download AudiobookStore.com audio content to most popular mobile devices as well. See the other guides under the "Download/Sync/Transfer" of our FAQs for full details.


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Download: Mac from a Web Browser Helped 1 customers.

Safari:

Click the "download" link in "My Library" and you will be prompted with the following dialogue box, "You have chosen to open audiobook.mp3 which is a: Binary File from https://audiobookstore.com. Would you like to save this file?" Click on save, and a new "downloads" dialogue box will appear showing you the download progress of your file. Once completed, simply click on the file in the download manager and open it in your default media player. Your audiobook will download to the "downloads" folder. The downloads folder is located on the "docking station" at the bottom of your desktop window. If your downloads folder is not located on the docking station open up Finder and look for the Home directory in your user profile. Your downloads folder should be listed here.


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Downloading your purchase(s) to your mobile device while using a built-in web browser is currently not supported as most browsers only download a partial section of your audiobook.

We recommend either installing our free app from the links below for Apple and Android devices, or using the methods outlined in the other guides under the "Download/Sync/Transfer" section of our FAQs for transferring via a USB cable from your PC or Mac.

AudiobookStore App for Android on Google Play

AudiobookStore App for iOS devices on iTunes


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iOS:

On an iOS device there are 2 ways you can update our app to the latest version.

1) Open the "App Store" app on your device and choose the "Updates" icon in the lower right of the screen. Once on the "Updates" screen, scroll through the apps list until you see the "Audiobook Store" app and tap the "UPDATE" button to initiate the update.

2) Open the "App Store" app on your device and search for "audiobookstore". Look for our green square icon with black and white "audiobookstore.com" lettering and tap the "UPDATE" button to initiate the update.

Android:

1) If your device is set to receive and install application updates automatically there's nothing you need to do. It will always be taken care of in the background by Android.

2) If your device is not set to receive and install application updates automatically you will receive a message from Google Play informing you when an update is available. Simply follow the prompts to update.


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We recommend downloading and installing our Free App for Android Devices from the following link:

AudiobookStore App for Android on Google Play

However, if you prefer you can use the two following methods to manually transfer your audiobooks to your android device without using the Free App.

Manual Method (PC/Mac):

  1. From "My Library", locate the title you would like to transfer and click the orange "Download" button. The format selection dialogue box will appear. Choose the .mp3 format (m4b is for Apple portable devices).
  2. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase.
    • On a PC you can access the "Downloads" folder by going back to the Windows Start button and clicking "Documents", then clicking "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer, please go to that browser’s respective Download folder) and leave the folder open.
    • On a Mac you can access the "Downloads" folder by clicking on the Finder (desktop), opening a new finder window (tap the Command+N keys at the same time), and choosing the "Downloads" folder under the "Favorites" list in the left column of the window. You can also click the "Go" menu at the top of the screen and choose "Downloads" to open the folder containing your downloaded files.
  3. Connect your Android device via a USB cable to an available USB port on your computer.
  4. Next, you will receive a Removable Disk dialogue box with some options. Choose the "Open folder to view files" link under General Options. A new "Removable Disk" window will open. Browse to the "Music" folder.
  5. Now drag and drop your purchase from the "Downloads" folder over to the Music folder and your purchase will be available for listening on your Android device.

Using Windows Media Player:

  1. For your convenience, we recommend downloading and installing the AudiobookStore Free App from the above link.
  2. Alternatively, you can use Windows Media Player to transfer your audiobook.
  3. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase. You can access the "Downloads" folder by going back to the Windows Start button and clicking "Documents", then clicking "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer, please go to that browser’s respective Download folder) and leave the folder open.
  4. Connect your Android device via a USB cable to an available USB port on your computer.
  5. Next, you will receive a Removable Disk dialogue box with some options. Close the dialogue by clicking the red button with a white "X" at the top right hand corner of the window.
  6. Now, launch Windows Media Player by going to the Start button, choosing "All Programs", and Windows Media Player.
  7. Click the "Sync" tab located towards the far right of the Windows Media Player window. From the "Downloads" folder, drag and drop your purchase from the "Downloads" folder to where it says, "Drag Items here (in bold) to create a list to sync to ‘your drive letter.’"
  8. Now click the "Start Sync" button located directly below the "Play" tab.
  9. Once complete, you can listen to your purchase using your favorite audio player for Android.


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Transfer: Windows Phone from a PC Helped 1 customers.

You can download the Zune Software from the following link:

Microsoft Zune Software

Using Microsoft Zune:

  1. Windows mobile devices require that you use the Zune PC client to transfer your audiobook. From your "My Library" page on AudiobookStore.com, locate the title you would like to transfer and click the orange "Download" button. The format selection dialogue box will appear. Choose the .mp3 format.
  2. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase. You can access the "Downloads" folder by going to the Windows Start button and then clicking on "Documents". Click "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer please go to that browser’s respective Download folder) and leave the folder open.
  3. Once completed, connect your Windows Phone device via a USB cable to an available USB port on your computer.
  4. Next, you will receive a Removable Disk dialogue box with some options. Close the dialogue box by clicking the red button with a white "X" at the top right hand corner of the window.
  5. Now, launch the Zune client for PC. To launch Zune, locate your Windows Start button again, then choose "All Programs" and click on Zune. With Zune open, look to the navigation bar located along the top left of the program window and you will see displayed from left to right: Quick Play, Collection, Marketplace, Social, and Phone. Click on "Collection" and you will be directed to the collection page.
  6. Access the "Downloads" folder again, drag and drop your purchase to Zune and you should see the title appear under the "Album" section. Now right click on the title and choose "sync with". Once the sync is complete, you should see "Added 1 album" at the bottom edge of the Zune window. Your purchase will now be available for listening on your Windows Phone via your favorite app.

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Here are a few things to try:

1) On the "My Library" screen of the app, using your finger, tap and swipe downward from the top of the white background area (just beneath the orange header), then remove your finger from the screen. This will force the app to "ping" our server for new audiobooks that you've purchased since you last opened the app. Make sure you are connected to either wifi or your cellular data network before refreshing. Without an internet connection it is impossible for the app to update.

2) In the app, on the "My Library" screen, tap the "Filter" link in the bottom orange bar and choose "Show my entire Library" in the options window that pops up. This will display all audiobooks available for download in your Library. If this solves your issue, make sure you always choose this Filter option when you’re ready to download additional audiobooks that you purchase.

3) If you tried searching for titles using the search function on the My Library screen, your available titles may be hidden. Please try tapping on the magnifying glass in the lower left of the My Library screen in your app, which will bring up the search field. Tap the round gray "x" icon you see at the right edge of the white search box, which will remove any previous search words you may have had entered into this box, and then tap the magnifying glass icon just to the right of the "x" icon. This will close the search field and restore your audiobooks.

4) Try logging out and then logging back into the app. This forces the refreshing of the app's database with our servers more thoroughly than a swipe-refresh. To log out, go to the "Settings & Options" screen and tap the green toggle button to the right of your email address under the "Account" section.

5) If the above steps do not work, try deleting and reinstalling our app. NOTE: Before uninstalling, make a note of your bookmark location(s) since uninstalling will remove your audiobooks and bookmarks from the device. After reinstalling, log in again and see your title(s) are now available. We realize this is a somewhat extreme measure, but based on feedback we've received from some customers, this option actually resolves most issues. There is always the potential (with any app) that something becomes corrupt with the database, and performing a reinstall typically resolves most issues.


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Windows PC

To burn an audiobook (or multiple audiobooks) to a CD or DVD in Windows perform the following steps.

1) Insert a blank writable disc, such as a CD-R, CD-RW, DVD-R, DVD-RW, or DVD+RW disc, into your computer's CD, DVD, or Blu-ray disc burner.

2) In the "AutoPlay" dialog box that appears, click "Burn files to disc using Windows Explorer." If the "AutoPlay" dialog box does not appear, click the Windows Start button, then click "Computer", and then double-click your disc burner.

3) In the "Burn a Disc" dialog box, type a name for the disc in the "Disc title" box, click "With a CD/DVD player", and then click "Next."

4) Open the folder that contains the files you want to burn, and then drag the files into the empty disc folder. Note: to select more than one item, press and hold the Ctrl key, and then click the files you want to burn.

5) On the toolbar, click "Burn to disc", and then follow the steps in the wizard. Afterward the selected files will be copied to the disc. When the disc burning is complete, the disc burner tray will open and you can remove the disc.

Apple Mac

To burn an audiobook (or multiple audiobooks) to a CD or DVD in OSX perform the following steps.

1) Insert a blank writable disc, such as a CD-R, CD-RW, DVD-R, DVD-RW, or DVD+RW disc, into your Mac's CD, DVD, or Blu-ray disc burner.

2) Choose "Open Finder" from the Action pop-up menu and then click "OK."

3) Your blank disc will now appear as an icon on your desktop but its icon lets you know that it's a recordable CD or DVD.

4) Drag your audiobook files onto the disc icon until the disc contains all the files you wish to burn to the disc.

5) Open the disc icon and click the "Burn" button in the top-right corner of the disc's window, or click the "Burn" icon (which looks like a radioactivity warning sign) to the right of the disc in the sidebar.

6) Choose a burning speed from the "Burn Speed" pop-up menu, click the "Burn" button, and in just a few minutes your disc will be finished.

NOTE: The above is only meant to provide general guidance based on the Mac OSX and Windows operating system's built-in disc burning functionality. If you have trouble with this process, please consult Apple or Windows technical support for assistance. Unfortunately we are not equipped to troubleshoot third party applications or operating systems.


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Internet Explorer 9:

In the upper left-hand corner of your screen, click on the Tools menu and choose "View Downloads." Alternatively you can press "Ctrl + J" together on your keyboard while your web browser is open.

Firefox:

In the upper left-hand corner of your screen, click on the Tools menu and choose "Downloads." Alternatively you can press "Ctrl + J" together on your keyboard while your web browser is open.

Chrome:

In the upper right-hand corner of your screen, click on the Wrench (configuration) icon and choose "Downloads." Alternatively you can press "Ctrl + J" together on your keyboard while your web browser is open.

Safari:

Downloaded files are saved in the "Downloads" folder on the Dock in Mac OS 10.8. Open Safari if it is not already open and then go to downloads list. On Mac OS X 10.7 Lion, click the Show Downloads button near the top-right corner of the Safari window. On Mac OS X 10.6 Snow Leopard, choose Window > Downloads.


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It is possible that your audiobook download was interrupted when you originally initiated the download process, which is typically caused by wifi or data signal loss. This can result in some tracks/chapters failing to completely download.

If this is the case, simply resume downloading by navigating to the "Tracks/Chapters" screen of the affected audiobook (tap the audiobook image on the "My Library" screen and then tap the menu icon in the upper right corner of the audio player). On the "Tracks/Chapters" screen, locate the track/chapter with the dark black cloud icon, which will directly follow the last successfully downloaded track/chapter, and tap it (the cloud icon) to begin the download process again. Once you tap the black cloud icon, the remaining tracks/chapters will download automatically, as long as you have a stable wifi or cellular data connection.

If the previous step does not resolve your issue, try deleting the audiobook and downloading it again (note your current playback position before deleting so you can easily return to that position once you download the tracks/chapters again). To delete the audiobook, navigate to the "My Library" screen and hold your finger down on the audiobook image until the "Delete Audiobook?" message appears. Tap "Yes" to confirm deletion. After deleting the audiobook, tap the audiobook icon again to restart the download process (make sure your "Filter" setting is set to "Show my entire Library" if you no longer see the audiobook you just deleted).

If downloading the audiobook again does not fix the playback issue, as a last resort try deleting and reinstalling our app (NOTE: Before uninstalling, make a note of your bookmark location(s), for all of your audiobooks, since uninstalling will remove your audiobooks and bookmarks from the device). After reinstalling, log into the app again and you will see your title(s) available again in your "My Library". Ensure you have a stable wifi or cellular data connection and download your audiobook(s) again.

This last step (reinstalling the app) is an extreme suggestion, but based on feedback we've received from some customers, this option actually resolves most issues. There is always the potential (with any app) that something becomes corrupt with the database, and performing a reinstall typically resolves most issues.


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At this time, Blackberry devices are not officially supported.

However, you can transfer your downloaded .mp3 files to a Blackberry using a USB connection and a PC or Mac. Please see the other guides under the "Download/Sync/Transfer" section of our FAQs for instructions on how to transfer using a PC or Mac.


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Manual Method (PC/Mac):

  1. From "My Library," locate the title you would like to transfer and click the orange "Download" button. The format selection dialogue box will appear. Choose the .mp3 format (m4b is for Apple portable devices).
  2. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase.
    • On a PC you can access the "Downloads" folder by going back to the Windows Start button and clicking "Documents", then clicking "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer, please go to that browser’s respective Download folder) and leave the folder open.
    • On a Mac you can access the "Downloads" folder by clicking on the Finder (desktop), opening a new finder window (tap the Command+N keys at the same time), and choosing the "Downloads" folder under the "Favorites" list in the left column of the window. You can also click the "Go" menu at the top of the screen and choose "Downloads" to open the folder containing your downloaded files.
  3. Connect your eReader device via a USB cable to an available USB port on your computer.
  4. Next, you will receive a Removable Disk dialogue box with some options. Choose the "Open folder to view files" link under General Options. A new "Removable Disk" window will open. Browse to the "Music" folder.
  5. Now drag and drop your purchase from the "Downloads" folder over to the Music folder and your purchase will be available for listening on your eReader device.

Using Windows Media Player (PC):

  1. Alternatively, you can use Windows Media Player to transfer your audiobook.
  2. From "My Library," locate the title you would like to transfer and click the orange "Download" button. The format selection dialogue box will appear; choose .mp3 format if you are using an eReader device.
  3. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase. You can access the "Downloads" folder by going back to the Windows Start button and clicking "Documents", then clicking "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer, please go to that browser’s respective Download folder) and leave the folder open.
  4. Connect your eReader device via a USB cable to an available USB port on your computer.
  5. Next, you will receive a Removable Disk dialogue box with some options. Close the dialogue by clicking the red button with a white "X" at the top right hand corner of the window.
  6. Now, launch Windows Media Player by going to the Start button, choosing "All Programs", and then choosing Windows Media Player.
  7. Click the "Sync" tab located towards the far right of the Windows Media Player window. From the "Downloads" folder, drag and drop your purchase from the "Downloads" folder to where it says, "Drag Items here (in bold) to create a list to sync to ‘your drive letter.’"
  8. Now click the "Start Sync" button located directly below the "Play" tab.
  9. Once complete, you can listen to your purchase using your favorite audio player for your eReader.


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  1. For your convenience, we recommend downloading and installing the AudiobookStore.com free app for iOS devices via this link: AudiobookStore App for iOS devices on iTunes
  2. Alternatively, you can use iTunes to transfer your audiobook. From "My Library," locate the title you would like to transfer and click the orange "Download" button. The format selection dialogue box will appear; choose .m4b if you are using an Apple device for playback.
  3. Now click the orange "Download" button in the format selection window for each audiobook file (some titles contain multiple files). Once completed, browse to the "Downloads" folder which will contain your purchase.
    • On a PC you can access the "Downloads" folder by going back to the Windows Start button and clicking "Documents", then clicking "Downloads" on the far left hand column of the Documents window (if using another web browser besides Internet Explorer, please go to that browser’s respective Download folder) and leave the folder open.
    • On a Mac you can access the "Downloads" folder by clicking on the Finder (desktop), opening a new finder window (tap the Command+N keys at the same time), and choosing the "Downloads" folder under the "Favorites" list in the left column of the window. You can also click the "Go" menu at the top of the screen and choose "Downloads" to open the folder containing your downloaded files.
  4. Next, connect your iPhone/iPod/iPad to an available USB port on your computer system.
  5. You will now receive a device detection pop-up window on your computer screen. Close the window and open iTunes.
  6. From the Downloads folder, drag and drop your purchase to iTunes under the "Devices" section located at the left hand column of the iTunes program. If you have a multi-file download, select one file and press Ctrl-A on your keyboard. This will highlight all files, allowing you to drag and drop all of them to iTunes.
  7. Your iPhone/iPod/iPad will sync with iTunes and your purchase will be available for listening once completed.


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Chrome:

After clicking the link for your audiobook, click the "Download" link in "My Library" and the file will immediately begin to download. In XP, you will receive a dialogue box asking if you would like to run or save the file. Click Save and choose a convenient location to download the file to such as the desktop. Once downloaded, go to the desktop and double click the audiobook. Your default Media Player should then open to play it.

In Windows 7, once the download has completed, you will receive a notification at the bottom left hand corner of the browser screen showing the full name of the audiobook. Click the file and your default media player should open the book. The file will be located in the "Downloads" folder. To browse to your audiobook go to the start button, left click on "Computer", then left click on the "Downloads" link under "Favorites" and the downloads folder will open.

Internet Explorer 9:

You will receive a message at the bottom of the browser window asking, "Do you want to run or save the .mp3 audio file"? Click on "Save" and your audiobook will download to the "Downloads" folder. You can access the "Downloads" folder by going to the Start Button --> Documents --> look to the left hand column under favorites and click on "Downloads." Or go to the Start button --> Computer--> look to the left hand column under favorites and click on "Downloads."

In XP, you will receive a dialogue box asking if you would like to run or save the file. Click Save and choose a convenient location to download the file to such as the desktop. Once downloaded, go to the Desktop, double click the audiobook and your default Media Player should open to play it.

Internet Explorer 8 and Older:

Click the download link and you will receive the following dialogue box ,"File download - Security Warning. Do you want to run or save this file?" Click "Save" and a new dialogue box will appear asking where to save the file. Click the "Desktop" icon or link to start the download. Click "Save" again. Once completed, you should be able to open the file in your default media player.

Firefox:

Click the download link and you will receive the following dialogue box, "You have chosen to open audiobook.mp3 which is a: Binary File from https://audiobookstore.com. Would you like to save this file?" Click on save and a new "Downloads" dialogue box will appear showing you the progress of your file. Once completed, you will receive a notification from Firefox. Your audiobook will download to the "Downloads" folder. You can access the "Downloads" folder by going to the Start Button --> Documents --> look to the left hand column under favorites and click on "Downloads." Or go to the Start Button --> Computer--> look to the left hand column under favorites and click on "Downloads." Double click the audiobook and your default Media Player should open to play it.


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