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Download The Trusted Advisor Audiobook (Unabridged)

Extended Audio Sample The Trusted Advisor (Unabridged), by David Maister
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (249 ratings) (rate this audio book) Author: David Maister Narrator: Kent Cassella Publisher: Tantor Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date:
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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford.

The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. The workings of trust are even more critical in the new economy than in the old. Maister, Green, and Galford enrich our understanding of trust---yet they have also written a deeply practical book. Using their model of the Trust Equation, they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step---engage, listen, frame, envision, and commit---is richly described in distinct chapters.

The book is peppered with pragmatic top ten lists aimed at improving advisors' effectiveness that can be put to use instantly. This book will be welcomed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples---successes and mistakes, their own and others'---to great effect. Though they use the professional services advisor/client paradigm throughout the book, their prescriptions have resonance for other trust-reliant situations---selling, customer relationship management, and internal staff functions like HR and information technology. The result is a tour de force---brilliant, penetrating, unique. It is essential listening for anyone who must advise, negotiate, or manage complex relationships with others. Download and start listening now!

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Listener Opinions

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 by Brian | 1/20/2014

    " Another Manager Tools recommendation. Written by strategy consultants for what felt like an audience of strategy consultants. Gave lots of ideas of things to do to build trust in professional relationships. It was a little more sparse on how to actually do it. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Sidsel Høgh | 1/16/2014

    " One of the books that really makes you feel cleverer after finishing it! "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 by Jaime | 12/25/2013

    " Great outline of what a trusted advisor/client relationship looks like, and what to do to build it. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 by Mayur dalal | 12/19/2013

    " shift your relationship from just serviceprovider to most value added resource "

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