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Download The Trusted Advisor Audiobook (Unabridged)

Extended Audio Sample The Trusted Advisor (Unabridged) Audiobook, by David Maister
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (249 ratings) (rate this audio book) Author: David Maister Narrator: Kent Cassella Publisher: Tantor Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: August 2009 ISBN:
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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford.

The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. The workings of trust are even more critical in the new economy than in the old. Maister, Green, and Galford enrich our understanding of trust---yet they have also written a deeply practical book. Using their model of the Trust Equation, they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step---engage, listen, frame, envision, and commit---is richly described in distinct chapters.

The book is peppered with pragmatic top ten lists aimed at improving advisors' effectiveness that can be put to use instantly. This book will be welcomed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples---successes and mistakes, their own and others'---to great effect. Though they use the professional services advisor/client paradigm throughout the book, their prescriptions have resonance for other trust-reliant situations---selling, customer relationship management, and internal staff functions like HR and information technology. The result is a tour de force---brilliant, penetrating, unique. It is essential listening for anyone who must advise, negotiate, or manage complex relationships with others. Download and start listening now!

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Listener Opinions

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Brian | 1/20/2014

    " Another Manager Tools recommendation. Written by strategy consultants for what felt like an audience of strategy consultants. Gave lots of ideas of things to do to build trust in professional relationships. It was a little more sparse on how to actually do it. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Sidsel Høgh | 1/16/2014

    " One of the books that really makes you feel cleverer after finishing it! "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Jaime | 12/25/2013

    " Great outline of what a trusted advisor/client relationship looks like, and what to do to build it. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Mayur dalal | 12/19/2013

    " shift your relationship from just serviceprovider to most value added resource "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Sherman Rockwell | 12/9/2013

    " Fantastic Concept and easy read. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Chad Schollaert | 12/6/2013

    " Terrible book. They made a mistake, the real author was Captain Obvious. Maybe if you were born in China and had no clue about western culture this book could be helpful. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Alex | 11/30/2013

    " Somewhat of a long read for the value it provides, although this value is unique and powerful. Look at the trust equation and apply it. Also, realize that nobody will take your advice if nobody trusts you. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Petr ÄŒoban | 10/21/2013

    " Good book for all consultants or those who wants to advise. A lot of things might look obvious, but the advantage is to have such a summary and overview in one book. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Schalk | 10/16/2013

    " How to build rapport with clients "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Emmie | 9/6/2013

    " Didn't learn much. A summary of very obvious ideas to help one build trust in a business relationship. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 k.wing | 8/1/2013

    " Initially, I was a little horrified that someone had to write a book for business people about how to be trustworthy. But overall, this is a good book to either remind you or show you how to appropriately treat clients and your relationship with them. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Christian Bering | 6/11/2013

    " An absolute must for any type of consultant "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Neha | 1/24/2013

    " It is a good eye-opener to see what your limits are and where you can make a difference in the consulting world. I have gathered a lot out of it and even have tried some things writting in it. It works!! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Jeremie Averous | 4/12/2012

    " Good book to discuss what it takes to become the trusted advisor of senior executives, in the sense of being a trusted service provider / consultant. I love the step by step approach and the good advice on what to do or what not to do in consulting work. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Chris Mcmanaman | 12/2/2011

    " I can't believe I purchased an infomercial. I hate it when I do this. I am going to talk to you about ALL the perks that come with being a trusted advisor...without telling you how to become a trusted advisor...but feel free to visit our website. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Marcin | 10/14/2011

    " An invaluable amalgamation of essential techniques for trust building - very insightful, very challenging. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Amy Deslauriers | 7/17/2011

    " This book was pretty good - it wasn't quite as fitting to my career currently as I had hoped, but had a lot of general ideas that can be transferred to many other relationships, not just career related. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Alexandra | 4/14/2011

    " Not sure how I feel about this one yet... TBD "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Evan | 8/24/2010

    " A must-read for anyone in professional services or coaching fields. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Kris | 2/25/2010

    " This book provides practical advice for anyone working in the service and sales environment. I give this book to each member of my team. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Allison | 12/22/2009

    " Wow, the corporate speak in this book was horrible. I realize that it doesn't help having read it in the Peruvian jungle, but still. If I'm ever so out of touch as a professional to need this kind of advice, take away my blackberry. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Tulika | 12/5/2009

    " This is an awesome book for anyone in any servicves industry - for expert and novices alike!! Really well written and very valuable insights!! "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Patty | 9/15/2009

    " Each time I start this book, I find myself wanting to scribble in the margins, so I am returning my library copy and adding to the wish list and To Be Read pile. This is one I will want to own and return to again and again. "

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