A leading behavioral economist shows how businesses can improve consumer thinking and decision making on screens.
The typical American office worker now spends the majority of his or her waking hours staring at a screen. In the twenty-first century, every business is a digital business, which is why it’s so critical to understand how we think and behave online.
Acclaimed behavioral economist Shlomo Benartzi reveals a toolkit of interventions for the digital age. Using provocative case studies and engaging reader exercises, Benartzi shows how businesses can update their nudges to help consumers make better decisions on screens.
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- The tournament model used for Wimbledon and March Madness may help consumers identify what they want more easily. While most websites attempt to display as many options as possible, if people can select options from manageable rounds they tend to make better choices.
- People are more willing to tell a gadget the truth about their risky health behaviors than an actual doctor. When dealing with sensitive subjects, the absence of human feedback—an absence made easy in an age of screens and machines—can be a great advantage.
- The precise location of an option on a screen can have a massive impact on consumer choice. (In some instances, screen location matters more than personal preference.) The same logic also applies to information, as certain layouts can dramatically influence our levels of attention.
- Although most websites are designed to make the act of reading as easy as possible, Benartzi explains why this can be a big mistake. Sometimes, the careful use of ugly fonts and other forms of “visual disfluency” are an important way to boost reading comprehension and retention.