Publisher Description
In his book, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your s service. When was the last time you were “wowed” by the service you received? Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that—secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world class service. This is a book about creating raving fans—customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make “wowing” customers the rule, rather than the exception. Gildan Media is proud to bring you these uplifting and life-changing inspirational books from Simple Truths, which can be used throughout every facet of your life. These audiobooks may be short in length, but their words speak volumes.
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About John J. Murphy
John J. Murphy is
an award-winning author, speaker, business consultant, and “zentrepreneur.”
Drawing on a diverse collection of experiences as a corporate director,
collegiate quarterback, spiritual mystic, and management coach, John has
appeared on more than four hundred radio and television stations, and his work has
been featured in more than fifty newspapers nationwide. In 1988 he left
corporate management to start his consulting company. He has now trained tens
of thousands of people from dozens of countries. His clients include some of
the world’s leading organizations. John lives in Grand Rapids, Michigan.
About Patrick Lawlor
Patrick Lawlor, an award-winning narrator, is also an accomplished stage actor, director, and combat choreographer. He has worked extensively off Broadway and has been an actor and stuntman in both film and television. He has been an Audie Award finalist multiple times and has garnered several AudioFile Earphones Awards, a Publishers Weekly Listen-Up Award, and many starred audio reviews from Library Journal and Kirkus Reviews.