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Download The How of Wow!: Secrets behind World-Class Service Audiobook

Extended Audio Sample The How of Wow!: Secrets behind World-Class Service Audiobook, by John J. Murphy Click for printable size audiobook cover
0 out of 50 out of 50 out of 50 out of 50 out of 5 0.00 (0 ratings) (rate this audio book) Author: John J. Murphy, John Murphy Narrator: Patrick Lawlor Publisher: Gildan Audio Format: Unabridged Audiobook Delivery: Instant Download Audio Length: Release Date: May 2014 ISBN: 9781469058672
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“If you ever think customers are a pain in the butt, try to do business without them.”

When was the last time you were “wowed” by the service you received?

Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that—secrets! In his audiobook, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your organization from the pack with his ten secrets behind world class service. This is a book about creating raving fans-customer advocates who go out of their way to spread the good word about the experiences they have consistently had with you. John shows us to make “wowing” customers the rule, rather than the exception.

Download and start listening now!

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About the Author

John J. Murphy is an award-winning author, speaker, business consultant, and “zentrepreneur.” Drawing on a diverse collection of experiences as a corporate director, collegiate quarterback, spiritual mystic, and management coach, John has appeared on more than four hundred radio and television stations, and his work has been featured in more than fifty newspapers nationwide. In 1988 he left corporate management to start his consulting company. He has now trained tens of thousands of people from dozens of countries. His clients include some of the world’s leading organizations. John lives in Grand Rapids, Michigan.

About the Narrator

Patrick Lawlor, an AudioFile Earphones Award winner and Audie Award finalist, is also an accomplished stage actor, director, and combat choreographer. He has worked extensively off Broadway and has been an actor and stuntman in both film and television.