“If you ever think customers are a pain in the butt, try
to do business without them.”
When was the last time you
were “wowed” by the service you received?
Maybe you were “wowed” while
buying groceries, resolving a problem with your bank, checking into a hotel or
flying across the country. Or maybe you were not. It seems that the secrets
behind world-class service are often just that—secrets! In his audiobook, The How of Wow!, award-winning author John J. Murphy challenges
you to differentiate your organization from the pack with his ten secrets
behind world class service. This
is a book about creating raving fans-customer advocates who go out of their way
to spread the good word about the experiences they have consistently had with
you. John shows us to make “wowing” customers the rule, rather than the
exception. Download and start listening now!