Publisher Description
A nationally recognized business etiquette specialist, Professor Robert A. Shutt of Binghamton University reviews the strategies, guidelines, and appropriate behavior that can help people excel in a variety of professional environments. During the course of these lectures, Professor Shutt examines etiquette in situations such as the business dinner and the job interview. He shows how etiquette functions in the workplace and discusses such features as electronic-communications and sales etiquette - all while providing fascinating commentary on the history of etiquette and including examples from Ancient Egypt, Renaissance Italy, and Colonial America.
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About the Authors
Robert A. Shutt began his public
speaking career in 1999 to accommodate requests received after his first presentation on business dining etiquette. He served as an assistant professor,
training and development specialist, and university administrator before
committing his full attention to RASolutions.net. He has a master’s degree in
education, two bachelor’s degrees in business administration, and he completed
an additional fifty hours of graduate work in labor and human resources, business
administration, and guidance and counseling.