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The Experience: The 5 Principles of Disney Service and Relationship Excellence Audiobook, by Brian Church Play Audiobook Sample

The Experience: The 5 Principles of Disney Service and Relationship Excellence Audiobook

The Experience: The 5 Principles of Disney Service and Relationship Excellence Audiobook, by Brian Church Play Audiobook Sample
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Read By: Kevin Young Publisher: Ascent Audio Listen Time: at 1.0x Speed 5.83 hours at 1.5x Speed 4.38 hours at 2.0x Speed Release Date: July 2022 Format: Unabridged Audiobook ISBN: 9781663706157

Quick Stats About this Audiobook

Total Audiobook Chapters:

15

Longest Chapter Length:

54:51 minutes

Shortest Chapter Length:

05:02 minutes

Average Chapter Length:

35:10 minutes

Audiobooks by this Author:

1

Publisher Description

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and

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About Kevin Young

Kevin Young is the author of a books nonfiction and several books of poetry, including Blue Laws, which was long-listed for the National Book Award. He is the director of the Schomburg Center for Research in Black Culture in Harlem.