Publisher Description
The definition of insanity is repeating the same behavior and expecting different results. As COO of Baptist Health Care, Al Stubblefield realized that change was necessary in his work environment. Later as CEO, he decided to establish a common vision that would alter the culture of the organization. The culture is what really matters, he maintains. If there is no winning culture, the business can't succeed and compete over time. He set benchmarks and best practices for other organizations to measure themselves against by creating a service-centered culture that cared first and foremost about customer satisfaction. Stubblefield provides a case study of this improvement process, he explains how he made his company one of Fortune's Top 10 Best Companies to Work For in America.
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About Larry Wayne
Larry Wayne has been talking for a living for most of his life: over three decades in radio, with seventeen years with the K-LOVE network, all the while doing freelance voice projects through his professional home studio. He also has over twenty audiobooks to his credit. After surrendering his life to Christ, he married Dean (who told him about the Lord) thirty-five years ago. They have three adult children and seven grandkids.