New rules for the new game: the ideas that every business needs to win in the customer economy In The Agenda, Michael Hammer shows companies how to prosper in today’s world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment—companies like IBM, Duke Power, Progressive Insurance, and GE—succeed through superior operations. Their costs are lower and their quality higher than their competitors’; they get new products to market faster and they provide better customer service. How do they do it? Through near-fanatical attention to the basics of business, and by managing these basics in new and creative ways. The Agenda teaches the ideas and techniques that any company—large or small, service firm or manufacturer—can use to out-execute and out-innovate its competitors. Businesses that follow these principles will grow by taking market share away from those that do not. While others decline, your company can thrive. The Agenda will show you how.
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"I really enjoyed this book. I thought it was thoughtful and gave good examples/explanations on general but relevant healthy business processes. " — Justin (5 out of 5 stars)
"I really enjoyed this book. I thought it was thoughtful and gave good examples/explanations on general but relevant healthy business processes. "
" I really enjoyed this book. I thought it was thoughtful and gave good examples/explanations on general but relevant healthy business processes. "
" agenda "
Michael Hammer (1948–2008) was the leading exponent of the concept of reengineering, a management author, and a professor of computer science at the Massachusetts Institute of Technology. He was named by BusinessWeek as one of the four preeminent management gurus of the 1990s and by Time as one of America’s 25 Most Influential Individuals.
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