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Download Send: The Essential Guide to Email for Office and Home Audiobook

Extended Audio Sample Send: The Essential Guide to Email for Office and Home Audiobook, by David Shipley Click for printable size audiobook cover
3 out of 53 out of 53 out of 53 out of 53 out of 5 3.00 (225 ratings) (rate this audio book) Author: David Shipley, Will Schwalbe Narrator: David Shipley, Will Schwalbe Publisher: Penguin Random House Format: Abridged Audiobook Delivery: Instant Download Audio Length: Release Date: April 2007 ISBN: 9780739344361
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• When should you email, and when should you call, fax, or just show up?
• What is the crucial–and most often overlooked–line in an email?
• What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell?
Enter Send. Whether you email just a little or never stop, here, at last, is an authoritative and delightful audiobook that shows how to write the perfect email anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!). 
The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age–wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.

Download and start listening now!

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Quotes & Awards

  • An informative, entertaining, thorough, and thoughtful book. . . . Much of their advice would apply equally well to old-fashioned letters; it’s common sense, mingled with some basic principles of etiquette and grammar. But the authors present this advice concisely and often amusingly, with real-life examples of email gone bad. . . . I wish I’d read this book long ago. Dave Barry, The New York Times Book Review
  • With the publication of their book, Send, they have put themselves forward as the genre’s Strunk and White. Nick Paumgarten, The New Yorker
  • Send is an easy to read primer, full of practical tips for every emailer. Bob Eckert, Charman and CEO, Mattel, Inc.
  • Given email’s brief history, there’s no established etiquette for usage, which is why this primer is so valuable. It promises the reader hope of becoming more efficient and less annoying, reducing danger of a career-ending blunder. Publishers Weekly
  • Send can help any of us send emails that build better business relationships and get better results. Spencer Johnson, M.D., author of Who Moved My Cheese?
  • It should not have taken until 2007 for someone to write the definitive tome on email. Send is to email what The Elements of Style is to writing. Thank God it’s here at last. (BCC: David Shipley and Will Schwalbe) Guy Kawasaki, author of The Art of the Start
  • This is just the book I’ve been waiting for. Bill Bryson
  • A fascinating, entertaining, and, above all, informative look at email—and how it changed the way we communicate with one another. What Strunk and White is to style, this book is to email. It’s a terrific read. I highly recommend it. Charles Osgood
  • The Internet has finally found its Emily Post. If after you’ve read this you fail to change your emailing habits, you’re doomed. Read it or weep. Michael Lewis, author of The Blind Side and Moneyball

Listener Opinions

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Simon | 2/13/2014

    " Having come somewhat late to email, I thought I would make sure I am up to date on email protocol. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jacqi | 2/11/2014

    " Excellent book on e-mail etiquette with really good examples. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Kristen | 1/24/2014

    " One of those advice books where I didn't really learn anything new, but sometimes those are the best kind. They act, instead, as reassurance. Very succinct and practical, with plenty of vivid examples. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Annamarie | 1/16/2014

    " I thought this was a fun-to-read "guidebook" to emails. The focus of the book is on work correspondence and I probably enjoyed it because I agreed with almost everything David & Will had to say, learned a few things, and appreciated the anecdotes. I think there are definitely people that could benefit from using this as an "etiquette" guide to email, but they are probably the least likely to read it. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Janet | 1/13/2014

    " A quick and relatively enjoyable read. Mostly common-sense ideas, but amusingly presented, and we can all use a few reminders of common sense when it comes to e-mail. It's a nice touch that the authors sometimes use their own e-mails to demonstrate how things can go wrong; keeps the tone from being too preachy or prescriptive. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Philip Laube | 1/6/2014

    " I have bought this book for most of my staff. Much seems like common sense, yet so many seem to forget. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Vinnie | 1/5/2014

    " This book came recommended from some colleagues, but I think it was mostly a waste of time. Was there good information in it? Yes. Was it thrice as long as it needed to be? Yes. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Karen | 12/29/2013

    " This book was full of "well, duh!" moments, but at the same time I found it all satisfyingly vindicating. So, yeah, I enjoyed it. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Douglas Larson | 12/23/2013

    " This is a well written and pragramatic look at email and how to use it efficiently and effectively. Many of us, who have lived with email since its inception tend to use it in effective ways. Here Shipley does a good job of describing best practices for using email in our daily lives. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Pam | 12/19/2013

    " Self help book on how to communicate more effectively with email. It delivered what I was expecting. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jewell Anderson | 12/13/2013

    " Made me think more seriously about electronic mail, encouraged more critical approach and less laissez faire attitude-- which was an especially good thing with specific regard to my professional e-conduct. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Marci | 11/12/2013

    " funnier than it sounds "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Ricardo Clerigo | 10/14/2013

    " A bit basic - was expecting more "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Evelyn Case | 8/20/2013

    " Not to capitalize,it means you are screaming. And who hasn't? "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 S. E. | 6/21/2013

    " Read for work. A bit dated, but good content, especially the etiquette considerations for those of us who have to send 800 emails every day. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Mims | 5/22/2013

    " a few good points. but mostly, a waste of time. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Ahmad | 1/20/2013

    " a nice book can be summarised in 30 page. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Merrillville Branch Library | 1/5/2013

    " Required reading for all email users "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Rachel | 8/21/2012

    " Handy and practical guide to email--especially useful in the business context. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Hillary | 7/27/2012

    " I got a series of emails today without any subject line and was once again reminded of the necessity of this book. Take it as a given that you don't email as well as you think. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Ray Charbonneau | 7/10/2012

    " Nothing beyond the usual, nothing new for anyone who's given the subject any thought. That's not to say that most people follow the guidelines in the book. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Kim | 6/30/2012

    " Great practical advise on email! "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Lori Grant | 5/4/2012

    " A must-read book on improving your business communication skills. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Lisa | 4/17/2012

    " I think anyone who uses e-mail should read this book, especially people who use it a lot at work. Discusses e-mail etiquette, and what not to do. I never finished this but it is a good primer, especially for those in a first job. "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Kanoe | 10/6/2011

    " replete with memorable quotes and lots of common sense that any person wih an iota of street smarts would already know. the prose is witty, though, and it's easy to read. i read it for work, not of my own volition. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jennifer | 6/10/2011

    " A good mix of thoughtful and pragmatic, definitely of interest to anyone who's interested in how electronic mail shapes our forms of communication for better or worse. The sections on sarcasm and passive-aggressive emails (and why they're so dangerous) were especially interesting to me. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Hillary | 3/7/2011

    " I got a series of emails today without any subject line and was once again reminded of the necessity of this book. Take it as a given that you don't email as well as you think. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Allisonperkel | 2/20/2011

    " If you use email for work, this is a wonderful guide to help you avoid sending confusing, infuriating, annoying and just plain bad email. Heck, if you just use email to communicate with anyone, this book is well worth the cost. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Amira | 8/6/2010

    " An essential read for those who wish to write emails with purpose and grace. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Mary | 7/27/2010

    " I read this book in one night; it’s that good. Not only was it fun and interesting (plenty of fun trivia sidebars), but it was inspiring—I’m teaching the information to my students tomorrow. This is genre theory at its best: essential, untaught and adaptive to technology. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Katherine | 4/20/2010

    " Fabulous!!!

    If you think about topics like this in general, then it's a fun romp through ideas you've already played with.

    If you haven't thought about this kind of topic much before, it's quite eye-opening.

    Enjoy :-) "

  • 3 out of 53 out of 53 out of 53 out of 53 out of 5 Sheffy | 3/18/2010

    " This was required reading in our office. I digested in virtually one big gulp- it's fun, but also gives you tidbits to think about before you burn bridges when you send an email. "

  • 1 out of 51 out of 51 out of 51 out of 51 out of 5 Molly | 1/14/2010

    " Kinda boring. And I guess email's just not that interesting. "

  • 2 out of 52 out of 52 out of 52 out of 52 out of 5 Rcharbon | 10/22/2009

    " Nothing beyond the usual, nothing new for anyone who's given the subject any thought. That's not to say that most people follow the guidelines in the book. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Pamela | 10/5/2009

    " Very well done--quite entertaining and genuinely useful. "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Robyn | 6/15/2009

    " I lost over 50 e-mails in less than two weeks after reading this book! I've never felt better or had more energy! "

  • 4 out of 54 out of 54 out of 54 out of 54 out of 5 Jacqi | 6/5/2009

    " Excellent book on e-mail etiquette with really good examples. "

  • 5 out of 55 out of 55 out of 55 out of 55 out of 5 Hobart | 1/30/2009

    " Required reading for all email users "

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About the Author

David Shipley is an American journalist. He is currently executive editor of Bloomberg View, overseeing its editorial page and its associated columnists and op-ed contributors. He was picked for this position in December 2010 and jointly launched Bloomberg View with James P. Rubin in May 2011. Shipley was formerly the op-ed editor of the New York Times. In 1986, he landed his first journalism job with Simon and Schuster.

About the Narrator

Will Schwalbe has worked in publishing as senior vice president and editor in chief of Hyperion Books; digital media, as the founder and CEO of Cookstr.com; and as a journalist, writing for various publications including the New York Times and the South China Morning Post. He is on the boards of Yale University Press and the Kingsborough Community College Foundation. He is the author of Books for Living, The End of Your Life Book Club, and coauthor, with David Shipley, of Send: Why People Email So Badly and How to Do It Better.