• When should you email, and when should you call, fax, or just show up? • What is the crucial–and most often overlooked–line in an email? • What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell? Enter Send. Whether you email just a little or never stop, here, at last, is an authoritative and delightful audiobook that shows how to write the perfect email anywhere. Send also points out the numerous (but not always obvious) times when email can be the worst option and might land you in hot water (or even jail!). The secret is, of course, to think before you click. Send is nothing short of a survival guide for the digital age–wise, brimming with good humor, and filled with helpful lessons from the authors’ own email experiences (and mistakes). In short: absolutely e-ssential.
Download and start listening now!
"I thought this was a fun-to-read "guidebook" to emails. The focus of the book is on work correspondence and I probably enjoyed it because I agreed with almost everything David & Will had to say, learned a few things, and appreciated the anecdotes. I think there are definitely people that could benefit from using this as an "etiquette" guide to email, but they are probably the least likely to read it."
— Annamarie (4 out of 5 stars)
" Having come somewhat late to email, I thought I would make sure I am up to date on email protocol. "
— Simon, 2/13/2014" Excellent book on e-mail etiquette with really good examples. "
— Jacqi, 2/11/2014" One of those advice books where I didn't really learn anything new, but sometimes those are the best kind. They act, instead, as reassurance. Very succinct and practical, with plenty of vivid examples. "
— Kristen, 1/24/2014" A quick and relatively enjoyable read. Mostly common-sense ideas, but amusingly presented, and we can all use a few reminders of common sense when it comes to e-mail. It's a nice touch that the authors sometimes use their own e-mails to demonstrate how things can go wrong; keeps the tone from being too preachy or prescriptive. "
— Janet, 1/13/2014" I have bought this book for most of my staff. Much seems like common sense, yet so many seem to forget. "
— Philip, 1/6/2014" This book came recommended from some colleagues, but I think it was mostly a waste of time. Was there good information in it? Yes. Was it thrice as long as it needed to be? Yes. "
— Vinnie, 1/5/2014" This book was full of "well, duh!" moments, but at the same time I found it all satisfyingly vindicating. So, yeah, I enjoyed it. "
— Karen, 12/29/2013" This is a well written and pragramatic look at email and how to use it efficiently and effectively. Many of us, who have lived with email since its inception tend to use it in effective ways. Here Shipley does a good job of describing best practices for using email in our daily lives. "
— Douglas, 12/23/2013" Self help book on how to communicate more effectively with email. It delivered what I was expecting. "
— Pam, 12/19/2013" Made me think more seriously about electronic mail, encouraged more critical approach and less laissez faire attitude-- which was an especially good thing with specific regard to my professional e-conduct. "
— Jewell, 12/13/2013" funnier than it sounds "
— Marci, 11/12/2013" A bit basic - was expecting more "
— Ricardo, 10/14/2013" Not to capitalize,it means you are screaming. And who hasn't? "
— Evelyn, 8/20/2013" Read for work. A bit dated, but good content, especially the etiquette considerations for those of us who have to send 800 emails every day. "
— S., 6/21/2013" a few good points. but mostly, a waste of time. "
— Mims, 5/22/2013" a nice book can be summarised in 30 page. "
— Ahmad, 1/20/2013" Required reading for all email users "
— Merrillville, 1/5/2013" Handy and practical guide to email--especially useful in the business context. "
— Rachel, 8/21/2012" I got a series of emails today without any subject line and was once again reminded of the necessity of this book. Take it as a given that you don't email as well as you think. "
— Hillary, 7/27/2012" Nothing beyond the usual, nothing new for anyone who's given the subject any thought. That's not to say that most people follow the guidelines in the book. "
— Ray, 7/10/2012" Great practical advise on email! "
— Kim, 6/30/2012" A must-read book on improving your business communication skills. "
— Lori, 5/4/2012" I think anyone who uses e-mail should read this book, especially people who use it a lot at work. Discusses e-mail etiquette, and what not to do. I never finished this but it is a good primer, especially for those in a first job. "
— Lisa, 4/17/2012" replete with memorable quotes and lots of common sense that any person wih an iota of street smarts would already know. the prose is witty, though, and it's easy to read. i read it for work, not of my own volition. "
— Kanoe, 10/6/2011" A good mix of thoughtful and pragmatic, definitely of interest to anyone who's interested in how electronic mail shapes our forms of communication for better or worse. The sections on sarcasm and passive-aggressive emails (and why they're so dangerous) were especially interesting to me. "
— Jennifer, 6/10/2011" I got a series of emails today without any subject line and was once again reminded of the necessity of this book. Take it as a given that you don't email as well as you think. "
— Hillary, 3/7/2011" If you use email for work, this is a wonderful guide to help you avoid sending confusing, infuriating, annoying and just plain bad email. Heck, if you just use email to communicate with anyone, this book is well worth the cost. "
— Allisonperkel, 2/20/2011" An essential read for those who wish to write emails with purpose and grace. "
— Amira, 8/6/2010" I read this book in one night; it’s that good. Not only was it fun and interesting (plenty of fun trivia sidebars), but it was inspiring—I’m teaching the information to my students tomorrow. This is genre theory at its best: essential, untaught and adaptive to technology. "
— Mary, 7/27/2010" Fabulous!!! <br/> <br/>If you think about topics like this in general, then it's a fun romp through ideas you've already played with. <br/> <br/>If you haven't thought about this kind of topic much before, it's quite eye-opening. <br/> <br/>Enjoy :-) "
— Katherine, 4/20/2010" This was required reading in our office. I digested in virtually one big gulp- it's fun, but also gives you tidbits to think about before you burn bridges when you send an email. "
— Sheffy, 3/18/2010" Kinda boring. And I guess email's just not that interesting. "
— Molly, 1/14/2010" Nothing beyond the usual, nothing new for anyone who's given the subject any thought. That's not to say that most people follow the guidelines in the book. "
— Rcharbon, 10/22/2009" Very well done--quite entertaining <em>and</em> genuinely useful. "
— Pamela, 10/5/2009" I lost over 50 e-mails in less than two weeks after reading this book! I've never felt better or had more energy! "
— Robyn, 6/15/2009" Excellent book on e-mail etiquette with really good examples. "
— Jacqi, 6/5/2009" Required reading for all email users "
— Hobart, 1/30/2009David Shipley is an American journalist. He is currently executive editor of Bloomberg View, overseeing its editorial page and its associated columnists and op-ed contributors. He was picked for this position in December 2010 and jointly launched Bloomberg View with James P. Rubin in May 2011. Shipley was formerly the op-ed editor of the New York Times. In 1986, he landed his first journalism job with Simon and Schuster.
Will Schwalbe has worked in publishing as senior vice president and editor in chief of Hyperion Books; digital media, as the founder and CEO of Cookstr.com; and as a journalist, writing for various publications including the New York Times and the South China Morning Post. He is on the boards of Yale University Press and the Kingsborough Community College Foundation. He is the author of Books for Living, The End of Your Life Book Club, and coauthor, with David Shipley, of Send: Why People Email So Badly and How to Do It Better.