It takes more than good social skills to get what you want from your child’s teacher, your hairdresser, mechanic, hotel reservation agent and more. Encounters that were once simple are now like mini-excursions to a foreign land. Say the Magic Word is your passport to mastering these daily encounters. You’ll find the most effective way to get what you want and need—and know what not to say and do. The insights and information come directly from the pros, people who have spent years in their particular line of work—and their advice is entertaining and unnervingly candid.
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Matilda Novak has been involved in nearly every facet of voice-over for twenty-five years. She is honored to be one of those for whom professional audiobook narration began under the direction of Bob Deyan. She grew up in a trilingual household and enjoys using accents in her work. A trained actor, she holds a masters degree in communication from Regent University and has been a member of the Actor’s Co-op Theater Company in Hollywood.
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