Differences are the spice of life! But cultural differences can also be the source of embarrassing gaffes and miscommunication for business and social travelers alike. No one wants to make a cross-cultural blunder-- especially one that could have consequences for crucial partnerships or even your entire organization. But when you seek to understand the origins of these cultural distinctions and develop strategies to cope with them, you'll find that you can navigate any culture-- whether virtually or in person-- with ease. Say Anything to Anyone, Anywhere offers five simple guidelines to successful selling, negotiating, and managing multiculturally. It teaches how to be proactive, not reactive, in your cross-cultural communications and how to use simple rapport tools to build trust with cultures you work with or travel to. Discover interpersonal communication skills and virtual strategies that build strong relationships. Say Anything to Anyone, Anywhere shares quick, accessible examples and clear guidelines about how to bridge cultural gaps, including strategies to: --Create proactive cross-cultural communication and avoid reactive communication --Manage preexisting cultural perceptions --Understand cultural sensitivities and avoid conflict --Build rapport in person, on the phone, and by e-mail --Understand how words, tonality, and body language vary with every culture --Increase self-awareness and adapt your style You'll also find a helpful collection of common business jargon that crosses cultures, cultural do's and taboos, and an entertaining collection of cultural bloopers from those who have stumbled before you. This step-by-step guide to cross-cultural business will help you build strong relationships, manage successfully-- and learn to enjoy and appreciate the cultural nuances that help to define all of us.
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“This is a perfect cross-cultural communication tool for anyone who does business globally. Gayle Cotton uses interesting and amusing examples to illustrate the hows and whys of effectively sharing messages with someone from another culture. Her naturally friendly writing style addresses delicate issues in a graceful way. Read this book and you’ll be ready to Say Anything to Anyone, Anywhere! ”
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Ken Blanchard, coauthor of The One Minute Manager and Great Leaders Grow